Retail Assistant

JobSpace; Ōtorohanga; On-site; NZD 42,000 - 52,000; Full time

Job summary

Vivaan Enterprise Limited is seeking two reliable Retail Assistants for a convenience store in the Waikato region. You will assist with stock handling, replenishment, and daily store operations, while delivering friendly customer service.

Responsibilities include POS operations, processing sales and refunds, stocking shelves, receiving deliveries and maintaining store presentation. Availability on weekends and compliance with hygiene procedures are essential.

Qualifications

• NZQF Level 2 or Level 3 qualification, or 1 year of relevant work experience.
• Right to work in New Zealand.
• Knowledge of Microsoft Office products.
• Willing to undergo drug and alcohol testing.

Responsibilities

• Welcome customers and provide friendly, efficient assistance with product, price and availability enquiries.
• Operate POS and EFTPOS systems, handle cash accurately, provide correct change and follow till-balancing procedures.
• Process authorised sales, refunds, exchanges and loyalty transactions in line with store procedures.
• Replenish shelves, chillers, freezers and counter displays so key products remain available and presented well.
• Receive deliveries, check quantities and condition, report discrepancies and store products correctly.
• Assist with stock ordering and promotional opportunities while maintaining positive supplier relationships.
• Rotate stock using expiry-date and first-in, first-out procedures where applicable.

Skills

Customer service

Numeracy

Reliability

Communication

Teamwork

Attention to detail

Stock checking

Cash handling

Education

NZQF Level 2/3

Work experience

Tools

MS Office

Job description

Vivaan Enterprise Limited is seeking two reliable and hardworking Retail Assistants to join our convenience store in the Waikato region. The successful candidate will assist with receiving, checking, storing and replenishing stock, as well as supporting the day-to-day operations of the store.

Key responsibilities

• Welcome customers and provide friendly, efficient assistance with product, price and availability enquiries.
• Operate POS and EFTPOS systems, handle cash accurately, provide correct change and follow till-balancing procedures.
• Process authorised sales, refunds, exchanges, discounts and loyalty transactions in line with store procedures.
• Replenish shelves, chillers, freezers and counter displays so key products remain available and presented well.
• Receive deliveries, check quantities and condition, report discrepancies and store products correctly.
• Assist with supplier communications, stock ordering and promotional opportunities while maintaining positive supplier relationships.
• Rotate stock using expiry-date and first-in, first-out procedures where applicable, removing damaged or expired items.
• Assist with stock counts, inventory checks, product labelling, price tickets and promotional displays.
• Keep counters, shelves, floors, entrances, food-service areas, equipment and back-of-house spaces clean and organised.
• Prepare or handle ready-to-eat food and beverages only where required, trained and permitted, following hygiene procedures.
• Follow identification-checking and refusal-of-sale procedures for age-restricted products where sold.
• Monitor the shop floor and promptly report suspected theft, hazards, incidents, cash discrepancies or security concerns.
• Support opening and closing tasks, security checks and clear shift handovers when rostered and trained.

Other requirements

• A friendly, calm and respectful approach with a genuine commitment to customer service.
• Clear communication, good listening skills and confidence assisting customers from different backgrounds.
• Good basic numeracy and the ability to handle cash, prices, discounts and change accurately.
• Reliability, punctuality, honesty, sound judgement and willingness to follow store procedures.
• Attention to detail when checking prices, stock quantities, expiry dates, deliveries and till transactions.
• Ability to remain organised, courteous and accurate during busy periods and while completing multiple tasks.
• Ability to work independently when required and cooperate effectively with the manager and wider store team.
• Confidence learning the POS, EFTPOS, inventory, security and other systems used by the business.
• Previous retail experience in a convenience store, supermarket, petrol station or grocery environment is strongly preferred.
• A practical approach to cleaning, shelf replenishment, stock rotation, rubbish removal and store presentation.
• Physical ability to stand for much of a shift and safely move cartons or stock within the requirements of the role.
• Willingness to follow food-safety, hygiene, health and safety, security, loss-prevention and emergency procedures.
• Availability to work weekends as an essential requirement, as well as early mornings, evenings or public holidays.
• Reliable transport or travel arrangements for all agreed shifts.
• Applicants must have the right to work in New Zealand and may be asked to provide evidence during recruitment.
• Applicants should have knowledge of Microsoft Office products.

Skills and Experience

• 1. A New Zealand Qualification Framework (NZQF) Level 2 or Level 3 qualification;

OR

At least one year of relevant work experience may substitute for the formal qualification.

Either qualification or Work experience is required

• 2 Good attention to detail and ability to accurately check stock and deliveries.
• 3 Reliable, punctual and able to work as part of a team.
• 4 Good communication and organisational skills.
• 5 Ability to follow instructions and workplace procedures.
• 6 Must have a valid status to work in New Zealand.
• 7 Clean character check.
• 8 Willing to undergo drug and alcohol testing