Restaurant Manager - Customer Experience & Operations

Utilities Infrastructure Nz; Canterbury; On-site; NZD 34,000 - 48,000; Full time

Job summary

Rolleston Sam Singh Farming Ltd in Christchurch, New Zealand, is seeking an Assistant Manager to lead front-of-house and ensure prompt service and quality. You will oversee staff, plan rosters, and handle customer inquiries in a fast-paced environment.

The role offers training, a minimum of 30 hours per week, with pay between NZD 25–28 per hour depending on experience, and a permanent full-time roster. Applicants should have NZ residence or valid NZ work visa.

Qualifications

• Minimum 6 months experience or Level 4+ qualification in Business/commerce/management/sales/Arts or relevant field
• Reliable and punctual with strong communication
• Calm and efficient under pressure with customer-focused approach
• Able to follow instructions and work well in a team

Responsibilities

• Oversee the daily operations of the café, ensuring smooth service and timely execution.
• Collaborate with chefs to plan, develop, and update menus that are cost effective, appealing, and aligned with customer preferences.
• Plan and manage special events, group bookings, and seasonal promotions to boost customer engagement and revenue
• Recruit, train, mentor, and supervise all front-of-house and kitchen staff.
• Prepare and manage staff rosters to ensure adequate coverage during all shifts
• Maintain a strong customer service culture by interacting with guests, addressing complaints, and responding to feedback promptly.
• Ensure a welcoming atmosphere by maintaining high standards of cleanliness, presentation, and customer engagement
• Monitor and control operating costs to maximize profitability.
• Maintain accurate records of sales, stock levels, staff hours, and supplier invoices.
• Ensure the café complies with all health, safety, and food hygiene regulations.
• Conduct regular audits of cleanliness, equipment maintenance, and food safety
• Manage food handling and safety certifications for all relevant staff.
• Monitor inventory levels and coordinate with suppliers to ensure timely ordering and delivery of goods.
• Negotiate with vendors to obtain best pricing and quality.
• Minimize waste through effective stock rotation and portion control
• Collaborate with owners or marketing team to develop local marketing strategies and promotional campaigns.
• Monitor market trends and competitor activity to adjust offerings as needed
• Utilize digital tools for roster scheduling, payroll, and supplier orders

Skills

Calm under pressure

Clear communicator

Reliable and punctual

Great team player

Strong customer service

Education

Level 4+ qualification in Business/commerce/management/sales/Arts or relevant field

Job description

Rolleston Sam Singh Farming Ltd in Christchurch, New Zealand, is seeking an Assistant Manager to lead front-of-house and ensure prompt service and quality. You will oversee staff, plan rosters, and handle customer inquiries in a fast-paced environment.

The role offers training, a minimum of 30 hours per week, with pay between NZD 25–28 per hour depending on experience, and a permanent full-time roster. Applicants should have NZ residence or valid NZ work visa.