Residential Service Manager

Ka Puta Ka Ora Emerge Aotearoa; Lower Hutt; On-site; NZD 83,000 - 93,000; Full time

Benefits offered by this job

Wellbeing support

Staff discounts

Generous leave

Training opportunities

Te Tiriti respectful workplace

Job summary

Ka Puta Ka Ora Emerge Aotearoa is seeking an Service Manager in Stokes Valley (Lower Hutt) to lead a six-bed residential crisis respite service. You will provide strong leadership, coaching and operational oversight to ensure safe, effective, person-centred support for people experiencing mental health challenges.

The role requires at least 2 years in mental health/addictions, strong communication, and ability to partner with clinical teams. First Aid with CPR is required or willing to obtain.

Qualifications

• Minimum of 2 years' experience in mental health and addictions.
• Strong written and verbal communication skills.
• Ability to engage and maintain effective working relationships with clinical teams.
• First Aid certification including CPR (or willingness to obtain).

Responsibilities

• Lead a multidisciplinary team to deliver high-quality, person-centred support.
• Provide leadership, coaching and operational oversight for safe, effective services.
• Collaborate with internal and external stakeholders to drive positive outcomes.
• Promote continuous improvement across Health and Disability services.
• Foster a high-performing team culture with integrity and accountability.

Skills

Leadership

Communication skills

Stakeholder engagement

Team coordination

Clinical collaboration

Education

Management qualification (Level 7+)

Job description

Ka Puta Ka Ora Emerge Aotearoa is a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing, and housing services. We believe that everyone is capable of living full and rich lives in their communities of choice. In every aspect of our work, we are committed to helping whānau be the best they can be.

As our Service Manager, you'll lead a passionate multidisciplinary team to deliver high-quality, person-centred support that helps people and whānau thrive. You'll provide strong leadership, coaching and operational oversight, ensuring services are safe, effective and aligned with best practice. Working collaboratively with internal and external stakeholders, you'll drive positive outcomes, foster a high-performing team culture, and champion continuous improvement across our Health and Disability services. This is a rewarding opportunity to make a meaningful difference while leading with purpose, integrity and a commitment to equity and wellbeing.

Based in Stokes Valley (Lower Hutt), this six-bed residential crisis respite service provides short-term, recovery-focused support for people experiencing mental health challenges. With awake staff onsite 24/7, the service delivers a safe, supportive environment where the people and whanau we support can stabilise, build independence, and work towards their wellbeing goals. Working closely with whānau, community partners, and health providers, the service plays a vital role in supporting people through times of crisis while promoting recovery, connection, and positive outcomes.

You are a confident and approachable leader who enjoys supporting others to succeed. You bring a collaborative and people-focused approach, value culturally responsive practice, and are committed to achieving positive outcomes for the people and communities we serve. You thrive in a dynamic environment, build trusted relationships, and lead with integrity, accountability, and respect.

You will bring:

• Relevant tertiary qualification (Level 7 or above) in management, nursing, social services, psychology, etc.
• Experience in management and/or leadership roles.
• A minimum of 2 years' experience working in mental health and addictions.
• The ability to engage and maintain effective working relationships with clinical teams.
• Strong written and verbal communication skills and the ability to manage competing priorities.
• Must hold and maintain First Aid certification including CPR, or be willing and able to complete this.

Join a values-led organisation where your leadership can make a meaningful difference every day.

We offer:

• Salary range of $82,550.59 - $93,074.43 per annum, dependent on experience.
• Access to extensive wellbeing support, including counselling, budgeting advice, coaching services, and mental health workshops to support your hauora (wellbeing) and personal growth.
• Staff discounts with Southern Cross Health, PB Tech, Harvey Norman, Anytime Fitness, and more.
• Generous leave entitlements, including wellbeing leave, cultural leave, and study leave where applicable.
• Ongoing training and development opportunities.
• Inclusive and supportive teams grounded in Te Tiriti o Waitangi (The Treaty of Waitangi) and our Pou.
• Opportunities to grow within one of Aotearoa's largest for-purpose organisations.