Reservations Executive

Intrepid Travel; New Zealand; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work hours / work from home

Parental leave

Professional development

Volunteer leave

Employee assistance program

Job summary

Intrepid Travel in Auckland, New Zealand, is seeking a Reservations Executive to join our team on a full-time, fixed-term contract until April 2027. You will manage supplier reservations, customer bookings and allocations, collaborating with Sales, Product, Finance and Operations to keep trips running smoothly.

Based in our NZ office with some days from home, the role requires reservations experience in tourism, strong communication, and proficiency in MS Office.

Qualifications

• Experience in reservations within the tourism industry.
• Knowledge of local and regional travel destinations.
• Familiarity with using reservations systems.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Manage supplier reservations, customer bookings and allocations.
• Collaborate with Sales, Product, Finance and Operations to keep trips running smoothly.
• Provide administrative support to aid in efficient reservations management.
• Help ensure profitability and guest satisfaction across operations.

Skills

Reservation experience

Travel knowledge

Communication skills

Organisational skills

MS Office

Tools

Reservations systems

Microsoft Office Suite

Job description

Application Close Date: 20th November 2026

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

We are Intrepid

We’re all about creating deeper connections, between our manuhiri (guests), our land, and our culture. The Reservations Team plays a key role in making that happen and we are on the hunt for a new team member to join our ranks!

As a Reservations Executive, you’ll be at the heart of making our award-winning small group tours come to life. You’ll manage supplier reservations, customer bookings, and allocations, while working closely with our Sales, Product, Finance and Operations teams to keep every trip running smoothly. You’ll provide administrative support to aid in the successful and profitable management of the reservations department at Intrepid.

If you are someone who wants to have a hand in shaping the future of New Zealand tourism, we’d love to hear from you!

This is a full-time, fixed term contract until April 2027, based out of our New Zealand office in Auckland with the flexibility to work some days from home.

Some of the experience you’ll bring with you may include:

Experience in reservations within the tourism industry.

Knowledge of local and regional travel destinations.

Familiarity with using reservations systems.

Strong written and verbal communication skills.

Proficiency in Microsoft Office Suite and general computer literacy.

Excellent organisational skills, attention to detail, and ability to manage own workload

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and werecognisethat diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our workperksinclude:

• Flexible work arrangements,work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A minimum of10 weekspaid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professionaldevelopmentand mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.These are our values and to usthey'remore than just words, they are the pillars of our success and every dayit'sour people and the work they do thatbringthem to life.

We aim to ensurediversity, equity, and inclusion stay part of our recruitment process. If you require anyreasonableadjustmentto participate in the recruitment process, please contact us at [e-mail] your name, location, and theadjustmentsyourequire, we will then be in touch to support your application.

Application Close Date: 20th November 2026