Remote Managed Services Engineer - Customer Success

Winslow Technology Group; Gisborne; Hybrid; NZD 188,679 - 214,408; Full time

Job summary

Winslow Technology Group is seeking a Managed Services Engineer to join their NorthstarMS team in Gisborne, New Zealand. This full-time role requires expertise in IT solutions, focusing on customer success through technical excellence and proactive service delivery.

The ideal candidate will have extensive experience with Microsoft infrastructure, VMware, and scripting, while possessing strong consultative and communication skills. The position offers a dynamic team environment and opportunities for continuous learning.

Qualifications

• 8+ years in managed services, systems engineering, or customer-facing IT operations.
• Strong written, verbal, and presentation skills.
• Ability to manage competing priorities and deadlines.

Responsibilities

• Serve as the technical point of contact and trusted advisor for customers.
• Troubleshoot and resolve issues across various platforms.
• Manage multiple simultaneous tickets and operational tasks efficiently.

Skills

Microsoft infrastructure (AD, DNS, DHCP, Group Policy, Hyper‑V)

VMware vSphere/ESXi administration

Microsoft 365 / Azure AD

Networking concepts (VLANs, routing, switching)

Linux system administration

Scripting/automation (PowerShell, Bash, Python)

Education

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

Tools

Dell/HPE server platforms

Storage solutions (NAS, SAN)

Data protection solutions (Datto, Veeam, Rubrik)

Job description

Winslow Technology Group is seeking a Managed Services Engineer to join their NorthstarMS team in Gisborne, New Zealand. This full-time role requires expertise in IT solutions, focusing on customer success through technical excellence and proactive service delivery.

The ideal candidate will have extensive experience with Microsoft infrastructure, VMware, and scripting, while possessing strong consultative and communication skills. The position offers a dynamic team environment and opportunities for continuous learning.