Remote Executive Assistant For Coo — Strategic Partner

Placements24; Queenstown; Remote; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Paid birthday leave

Enhanced parental leave

Proactive health days

Full training

Daily laundered uniform

Job summary

Crowne Plaza Christchurch is seeking an Assistant Night Manager to oversee nightly Front Office operations and ensure a smooth roll-over to the new day. You will audit the day’s transactions and help maintain a warm, welcoming atmosphere for guests.

Key duties include supporting night audit, handling guest inquiries, and supervising staff on emergencies. The role requires strong attention to detail, NZGM Certificate, and proficiency with Opera PMS.

Qualifications

• Strong attention to detail and communication skills.

Responsibilities

• Assist the Night Manager and the front office night team in night audit, reports and other duties.
• Attend to guest complaints, inquiries and requests. Refer problems to supervisor/manager as required. Work to ensure guests depart the hotel with a positive impression of hotel service.
• Respond to situations to ensure guests receive prompt attention and personal recognition.
• Train team members on emergency procedures and serve as a central communications point during emergency/crisis situations

Skills

Night audit

Guest service

Communication

Emergency procedures

Education

NZ General Managers Certificate

Tools

Opera PMS

Job description

Assistant Night Manager | Crowne Plaza Christchurch

Remote IHG

Posted 9 days ago

Job Description

**About us**
Crowne Plaza Christchurch is located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae Conference Centre and the modern dining and shopping precincts.
Our Front Office department is the heart and centre of the hotel, and you could be joining this great team as an **Assistant Night Manager** with us!
As Assistant Night Manager you'll deliver this through managing all aspects of nightly Front Office operations. You'll be responsible for the auditing of the day's transactions and ensure a smooth and successful roll-over of the hotel to a new day. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Every day is different, but you'll mostly be

• Assist the Night Manager and the front office night team in night audit, reports and other duties.
• Attend to guest complaints, inquiries and requests. Refer problems to supervisor/manager as required. Work to ensure guests depart the hotel with a positive impression of hotel service.
• Respond to situations to ensure guests receive prompt attention and personal recognition.
• Train team members on emergency procedures and serve as a central communications point during emergency/crisis situations

What we need from you

• Strong attention to detail and communication skills
• NZ General Managers Certificate
• Having worked with Opera or similar PMS system is beneficial for the role;
• Strong safety awareness and the ability to understand and follow health guidelines to keep yourself and others safe
• Skilled in delivering an outstanding guest experience at all times;
• Ability to work overnight shifts from 11:00pm to 7:30am including weekends and public holidays
• Paid birthday leave;
• Enhanced parental leave;
• Proactive health days;
• Full training provided;
• Daily laundered uniform.

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including;

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

So, join us and you'll become part of our ever-growing global family.

**Please note that we will only consider candidates who can prove their valid rights to live and work in New Zealand.**

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.