Regional Banking Hub Concierge - Ōpōtiki

Westpac New Zealand Ltd; Opotiki; On-site; NZD 28,000 - 30,000; Part time

Job summary

Westpac New Zealand Ltd is seeking a friendly concierge for Ōpōtiki's Banking Hub. This part-time, permanent role is 19 hours per fortnight with a 1 week on / 1 week off schedule, Tuesday to Friday 9.45am–2.30pm.

You will welcome customers, book appointments and help users get the most from banking technology. No banking experience is necessary; a can-do attitude and enthusiasm for customer service are essential.

Qualifications

• Energetic and proactive customer service mindset.
• No banking experience required; willingness to learn.
• Ability to explain the banking hub concept and assist customers with technology.

Responsibilities

• Proactively welcome customers and create a positive first impression.
• Explain the banking hub and how it can make life easier for customers.
• Be a tech guru and help customers get the most out of banking technology.
• Educate customers on mobile options and self-service technology.
• Manage customer flow and prioritise their needs at the front of house.

Job description

Ōpōtiki Regional Banking Hub Concierge Church Street, Ōpōtiki Part-time, permanent role – 19 hours per fortnight Unique work schedule: 1 week on, 1 week off. Tuesday to Friday 9.45am to 2.30pm Mō te tūra

About the Role

We’re on the hunt for a friendly and proactive concierge to join our team at the Banking Hub in Ōpōtiki! As a joint initiative by the six biggest retail banks in New Zealand, we’re all about providing top-notch service to our customers under one roof. You’ll be the face of the operation, welcoming customers, booking appointments, and making sure they have an awesome experience. No banking experience necessary - just a passion for customer service and a willingness to learn!

• Proactively welcome customers and create a positive first impression
• Explain the awesomeness of the banking hub and how it can make life easier for customers
• Be a tech guru and help customers get the most out of banking technology
• Educate customers on mobile options and self-service technology
• Manage customer flow and prioritise their needs like a pro

As a successful candidate, you’ll be employed by Westpac (the managing bank for Ōpōtiki) and will have the opportunity to work with a range of customers and banking technologies. If you’ve got previous customer service experience and a can-do attitude, we want to hear from you!

What will you bring?

• Be personally energised by proactively approaching customers to help them think flexibly about their needs
• Enjoy working in an innovative environment that is testing important new ways to support bank customers
• Ability to be on feet all day
• Digital and technical skills
• Ability to proficiently manage own time and interact with a number of customers at the same time in the front of house role
• Ability to link the customer with the \"right\" person, technology or service to assist them with their needs
• Understanding and communication of the banking hubs concept to the local community

Ko mātou tēnei

Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 15 October 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.