Regional Banking Hub Concierge - Ōpōtiki

Westpac New Zealand Limited; Opotiki; On-site; NZD 12,000 - 15,000; Part time

Job summary

Westpac New Zealand Limited is seeking a friendly concierge for the Ōpōtiki Banking Hub. This part-time role (19 hours per fortnight) operates on a 1 week on / 1 week off schedule, Tue-Fri 9:45am-2:30pm. You’ll greet customers, book appointments, and help clients access banking technology.

No banking experience is required—just a passion for service and a willingness to learn. You’ll be employed by Westpac and work in a modern hub serving diverse customers.

Qualifications

• Excellent customer service mindset with a friendly, proactive approach.
• Willingness to learn banking technology and explain mobile options to customers.
• Comfortable on your feet all day in a front-of-house role.
• Strong ability to manage customer flow and prioritise needs in a busy hub.

Responsibilities

• Proactively welcome customers and create a positive first impression.
• Explain the Banking Hub concept and how it helps customers.
• Assist customers with banking technology and self-service tools.
• Educate customers on mobile options and self-service functionality.
• Manage customer flow and prioritise needs in the front-of-house area.

Skills

Customer service

Digital literacy

Time management

Front-of-house

Communication

Tools

Self-service technology

Job description

**Ōpōtiki Regional Banking Hub Concierge*** Church Street, Ōpōtiki* Part-time, permanent role – 19 hours per fortnight* Unique work schedule: 1 week on, 1 week off. Tuesday to Friday 9.45am to 2.30pm**Mō te tūranga | About the Role**We're on the hunt for a friendly and proactive concierge to join our team at the Banking Hub in Ōpōtiki! As a joint initiative by the six biggest retail banks in New Zealand, we're all about providing top-notch service to our customers under one roof. You'll be the face of the operation, welcoming customers, booking appointments, and making sure they have an awesome experience. No banking experience necessary - just a passion for customer service and a willingness to learn! **Here's what you'll get to do:**· Proactively welcome customers and create a positive first impression· Explain the awesomeness of the banking hub and how it can make life easier for customers· Be a tech guru and help customers get the most out of banking technology· Educate customers on mobile options and self-service technology· Manage customer flow and prioritise their needs like a proAs a successful candidate, you'll be employed by Westpac (the managing bank for Ōpōtiki) and will have the opportunity to work with a range of customers and banking technologies. If you've got previous customer service experience and a can-do attitude, we want to hear from you!**Nā tāu rourou | What will you bring?**To grow and be successful in this role, you will ideally bring the following:· Be personally energised by proactively approaching customers to help them think flexibly about their needs· Enjoy working in an innovative environment that is testing important new ways to support bank customers· Ability to be on feet all day· Digital and technical skills· Ability to proficiently manage own time and interact with a number of customers at the same time in the front of house role· Ability to link the customer with the “right” person, technology or service to assist them with their needs· Understanding and communication of the banking hubs concept to the local community **Ko mātou tēnei | Our Organisation** At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!**Tono mai ināianei! | Apply Now!**Apply today with your CV and Cover Letter.The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.**Mahi tahi tātou, kaha ake tātou | Together Greater****Applications close:**15 October 2026