Recovery Coordinator - Supported - Whanganui

ACC New Zealand; Whanganui; On-site; NZD 70,000 - 103,000; Full time

Benefits offered by this job

Employer superannuation 9%

Life insurance

Income protection insurance

Job summary

ACC New Zealand is seeking a Recovery Coordinator in the Supported Recovery team. You will be the primary contact for clients requiring ongoing support due to injury complexity, coordinating rehabilitation plans and removing barriers to recovery.

The role covers Level 1 and Level 2 appointments, with appointment levels determined during recruitment. The salary bands are Level 1: 70,000–89,932 and Level 2: 77,502–103,336, with a generous benefits package.

Qualifications

• Experience in customer service, relationship management, case management, rehabilitation, health, wellbeing or social service environments.
• Strong communication skills and the ability to build trust with clients, whānau, providers and employers.
• Excellent organisation and time management with the ability to manage competing priorities.
• Sound problem-solving and decision-making capability.
• Resilience and adaptability when supporting clients with complex or sensitive circumstances.

Responsibilities

• Coordinate rehabilitation plans and remove barriers to recovery.
• Support clients to achieve greater independence and, where appropriate, return to work.
• Work alongside clients, whānau, providers and employers to ensure positive recovery outcomes.

Skills

Customer service

Relationship management

Case management

Rehabilitation

Health and wellbeing

Social services

Job description

• Play to your strengths; use your case management skills
• Start date: Monday 22nd February 2027
• Full-time | Monday to Friday | No weekends or public holidays

About us | Mō mātou

ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

About the role | Mō te tūranga mahi

As a Recovery Coordinator within Supported Recovery, you will be the primary point of contact for clients requiring ongoing support due to the complexity or sensitivity of their injury and individual circumstances. Working alongside clients, whānau, providers and employers, you will coordinate rehabilitation plans, remove barriers to recovery and support clients to achieve greater independence and, where appropriate, return to work. Your role will directly contribute to keeping Kiwis safe at work, at home, and everywhere in between while helping people achieve meaningful recovery outcomes.

Click here to learn more about how our Recovery Coordinators support clients, work alongside whānau and providers, and help New Zealanders achieve positive recovery outcomes.

Level 1 and Level 2 Recovery Coordinator roles

We are recruiting for both Level 1 and Level 2 Recovery Coordinator Supported opportunities.

Level 1 is suited to candidates who demonstrate capability and potential while continuing to build their Injury Rehabilitation Case Management practice.

Level 2 is generally suited to candidates with a minimum of three years' Injury Rehabilitation Case Management experience who can demonstrate experienced case management capability and professional judgement.

Candidates will be assessed during the recruitment process to determine the appropriate appointment level based on demonstrated capability and Injury Rehabilitation Case Management experience. Appointments may be made at either Level 1 or Level 2 depending on your skills, experience, and demonstrated capability.

Level 1 / Level 2 Appointment Assessment

Appointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at Band 14 (L1) or Band 15 (L2)

Click here to determine how we assess Level 1 and Level 2.

The appointing salary for this role is based on skills and experience:

Level 1 $70,000 – $89,932 or Level 2 $77502 - $103,336

Alongside a competitive salary, you'll benefit from ACC's generous benefits package, which at present includes a 9% employer superannuation contribution with no mandatory employee contribution, plus optional life and income protection insurance.

About you | Mōu

• Experience in customer service, relationship management, case management, rehabilitation, health, wellbeing or social service environments.
• Strong communication skills and the ability to build trust and rapport with clients, whānau, providers and employers.
• Excellent organisation and time management skills with the ability to manage competing priorities.
• Sound problem-solving and decision-making capability.
• Resilience and adaptability when supporting clients with complex or sensitive circumstances.
• Confidence using technology and working across multiple systems.
• A commitment to delivering equitable, client-centred outcomes.
• A collaborative approach and willingness to learn and develop.
• You must hold New Zealand work rights at the time of application.

What we offer

• Monday to Friday work pattern with no weekend or public holiday work.
• Ongoing coaching, development and career progression opportunities.
• A supportive team environment committed to your success.
• Opportunities to build specialist capability within Supported Recovery.
• Career pathways across different areas of Supported Recovery.
• Opportunities to build capability as a Kaihāpai within Hāpai, ACC's culturally responsive recovery pathway that supports improved experiences and outcomes for kiritaki and whānau Māori.

Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.