Recovery Coordinator - Supported - Whangarei

New Zealand Government; Manawatū-Whanganui; On-site; NZD 70,000 - 103,000; Full time

Benefits offered by this job

9% employer superannuation (no minimum

Life and income protection insurance (

Job summary

ACC is recruiting a Recovery Coordinator within Supported Recovery to work with clients, whānau, providers and employers. You will coordinate rehabilitation plans, remove barriers to recovery and support meaningful outcomes, including potential return-to-work where appropriate.

This full-time role is for Level 1 or Level 2 appointments, with salary bands based on skills and experience and a clear career path within ACC's recovery services.

Qualifications

• Experience in customer service, relationship management, case management, rehabilitation, health, wellbeing or social service environments.
• Strong communication skills and the ability to build trust with clients, whānau, providers and employers.
• Excellent organisation and time management with multiple priorities.
• Sound problem-solving and decision-making capability.
• Resilience and adaptability when supporting clients with complex circumstances.
• Proficiency with multiple systems and technology.
• Commitment to equitable, client-centred outcomes.
• Willingness to learn and develop in a collaborative team.

Responsibilities

• Coordinate rehabilitation plans with clients and whānau.
• Remove barriers to recovery and support independence.
• Collaborate with providers and employers to return to work where appropriate.
• Maintain accurate case notes and report progress through systems.

Skills

Customer service

Case management

Rehabilitation

Relationship management

Communication skills

Decision making

Resilience

Job description

Play to your strengths; use your case management skills. Start date: Monday 22nd February 2027. Full-time | Monday to Friday | No weekends or public holidays.

About us

Mō mātou ACC is a trusted and high'performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz.

About the role

As a Recovery Coordinator within Supported Recovery, you will be the primary point of contact for clients requiring ongoing support due to the complexity or sensitivity of their injury and individual circumstances. Working alongside clients, whānau, providers and employers, you will coordinate rehabilitation plans, remove barriers to recovery and support clients to achieve greater independence and, where appropriate, return to work. Your role will directly contribute to keeping Kiwis safe at work, at home, and everywhere in between while helping people achieve meaningful recovery outcomes.

Level 1 and Level 2 Recovery Coordinator Supported opportunities

We are recruiting for both Level 1 and Level 2 Recovery Coordinator Supported opportunities. Level 1 is suited to candidates who demonstrate capability and potential while continuing to build their Injury Rehabilitation Case Management practice. Level 2 is generally suited to candidates with a minimum of three years' Injury Rehabilitation Case Management experience who can demonstrate experienced case management capability and professional judgement. Candidates will be assessed during the recruitment process to determine the appropriate appointment level based on demonstrated capability and Injury Rehabilitation Case Management experience. Appointments may be made at either Level 1 or Level 2 depending on your skills, experience, and demonstrated capability.

Level 1 / Level 2 Appointment Assessment

Appointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at Band 14 (L1) or Band 15 (L2).

Salary

The appointing salary for this role is based on skills and experience: Level 1 $70,000 - $89,932 or Level 2 $77502 - $103,336.

Benefits

Alongside a competitive salary, you'll benefit from ACC's generous benefits package, which at present includes a 9% employer superannuation contribution with no mandatory employee contribution, plus optional life and income protection insurance.

About you

• Experience in customer service, relationship management, case management, rehabilitation, health, wellbeing or social service environments.
• Strong communication skills and the ability to build trust and rapport with clients, whānau, providers and employers.
• Excellent organisation and time management skills with the ability to manage competing priorities.
• Sound problem-solving and decision-making capability.
• Resilience and adaptability when supporting clients with complex or sensitive circumstances.
• Confidence using technology and working across multiple systems.
• A commitment to delivering equitable, client-centred outcomes.
• A collaborative approach and willingness to learn and develop.
• You must hold New Zealand work rights at the time of application.

What we offer

• Monday to Friday work pattern with no weekend or public holiday work.
• Ongoing coaching, development and career progression opportunities.
• A supportive team environment committed to your success.
• Opportunities to build specialist capability within Supported Recovery.
• Career pathways across different areas of Supported Recovery.
• Opportunities to build capability as a Kaihāpai within Hāpai, ACC's culturally responsive recovery pathway that supports improved experiences and outcomes for kiritaki and whānau Māori.