Recovery Coordinator - Supported - Rotorua

ACC New Zealand; Rotorua; Sur place; NZD 70 000 - 103 000; Plein temps

Avantages offerts par ce poste

9% employer superannuation

Life insurance

Income protection insurance

Résumé du poste

ACC New Zealand in Rotorua is seeking Recovery Coordinators for Level 1 or Level 2 within the Supported Recovery team. You will coordinate rehabilitation plans, remove barriers to recovery and support clients to achieve independence and, where appropriate, return to work.

Monday to Friday, with no weekends or public holidays, and salary bands reflect Level 1 and Level 2 appointments. We value strong communication, client-centred care and collaboration with whānau, providers and employers.

Qualifications

• Experience in customer service, relationship management, case management, rehabilitation, health, wellbeing or social service environments.
• Strong communication skills and the ability to build trust with clients, whānau, providers and employers.
• Excellent organisation and time management with the ability to manage competing priorities.
• Sound problem-solving and decision-making capability.
• Resilience and adaptability when supporting clients with complex circumstances.

Responsabilités

• Be the primary point of contact for clients requiring ongoing support.
• Coordinate rehabilitation plans and remove barriers to recovery.
• Support clients to achieve greater independence and return-to-work where appropriate.
• Collaborate with clients, whānau, providers and employers to keep people safe and supported.
• Contribute to meaningful recovery outcomes across a range of complexities.

Connaissances

Customer service

Relationship management

Case management

Rehabilitation

Health & wellbeing

Social services

Communication skills

Organisation & time management

Problem-solving

Adaptability

Technology proficiency

Description du poste

• Play to your strengths; use your case management skills
• Start date: Monday 22nd February 2027
• Full-time | Monday to Friday | No weekends or public holidays

About us | Mō mātou

ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

About the role | Mō te tūranga mahi

As a Recovery Coordinator within Supported Recovery, you will be the primary point of contact for clients requiring ongoing support due to the complexity or sensitivity of their injury and individual circumstances. Working alongside clients, whānau, providers and employers, you will coordinate rehabilitation plans, remove barriers to recovery and support clients to achieve greater independence and, where appropriate, return to work. Your role will directly contribute to keeping Kiwis safe at work, at home, and everywhere in between while helping people achieve meaningful recovery outcomes.

Level 1 and Level 2 Recovery Coordinator roles

We are recruiting for both Level 1 and Level 2 Recovery Coordinator Supported opportunities.

Level 1 is suited to candidates who demonstrate capability and potential while continuing to build their Injury Rehabilitation Case Management practice. Level 2 is generally suited to candidates with a minimum of three years' Injury Rehabilitation Case Management experience who can demonstrate experienced case management capability and professional judgement.

Candidates will be assessed during the recruitment process to determine the appropriate appointment level based on demonstrated capability and Injury Rehabilitation Case Management experience. Appointments may be made at either Level 1 or Level 2 depending on your skills, experience, and demonstrated capability.

Level 1 / Level 2 Appointment Assessment

Appointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at Band 14 (L1) or Band 15 (L2)

Level 1 $70,000 – $89,932 or Level 2 $77,502 - $103,336

Alongside a competitive salary, you'll benefit from ACC's generous benefits package, which at present includes a 9% employer superannuation contribution with no mandatory employee contribution, plus optional life and income protection insurance.

About you | Mōu

You will bring:

• Experience in customer service, relationship management, case management, rehabilitation, health, wellbeing or social service environments.
• Strong communication skills and the ability to build trust and rapport with clients, whānau, providers and employers.
• Excellent organisation and time management skills with the ability to manage competing priorities.
• Sound problem-solving and decision-making capability.
• Resilience and adaptability when supporting clients with complex or sensitive circumstances.
• Confidence using technology and working across multiple systems.
• A commitment to delivering equitable, client-centred outcomes.
• A collaborative approach and willingness to learn and develop.
• You must hold New Zealand work rights at the time of application.

What we offer

• Monday to Friday work pattern with no weekend or public holiday work.
• Ongoing coaching, development and career progression opportunities.
• A supportive team environment committed to your success.
• Opportunities to build specialist capability within Supported Recovery.
• Career pathways across different areas of Supported Recovery.
• Opportunities to build capability as a Kaihāpai within Hāpai, ACC's culturally responsive recovery pathway that supports improved experiences and outcomes for kiritaki and whānau Māori.

Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.