Rail Operations Support Specialist — Safe, Data-Driven

KiwiRail Freight; Upper Hutt; On-site; NZD 60,000 - 90,000; Full time

Job summary

KiwiRail Freight, based in Wallaceville, coordinates fault responses to support the safe, efficient, and reliable National Rail Network, ensuring customers access a dependable service.

You will maintain data accuracy across core systems and manage Level Crossing Permits for Over Dimension and Overweight Loads, acting as the main contact for permit-related enquiries and compliance needs.

Qualifications

• Experience in customer focused roles meeting needs and expectations.
• High level interpersonal skills with diverse stakeholders.
• Attention to detail applying rules and procedures.
• Independent yet collaborative and supportive within a team.
• Clear and concise communication to enable understanding.

Responsibilities

• Coordinate fault response activities to support safe, efficient, and reliable rail network operations.
• Maintain accuracy of operational data by updating key systems for current information.
• Assess and issue Level Crossing Permits for Over Dimension/Overweight loads.
• Serve as primary contact for permit enquiries and compliance support.

Skills

Customer driven

Interpersonal skills

Attention to detail

Self-driven

Clear communication

Microsoft applications

SAP applications

Customer-facing experience

Geographic knowledge of New Zealand

Tools

Microsoft

SAP

Job description

KiwiRail Freight, based in Wallaceville, coordinates fault responses to support the safe, efficient, and reliable National Rail Network, ensuring customers access a dependable service.

You will maintain data accuracy across core systems and manage Level Crossing Permits for Over Dimension and Overweight Loads, acting as the main contact for permit-related enquiries and compliance needs.