Infrastructure Service Delivery Lead

KiwiRail; Auckland; On-site; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Salary plus shift allowances

KiwiSaver 4%

Discounted medical insurance

Staff travel benefits

NZ Railways Staff Welfare Trust

Development & career progression

Heart of Auckland rail operations

Large nationwide organisation

Supportive team environment

Career pathways

Job summary

KiwiRail is seeking an Infrastructure Service Delivery Lead based at the Auckland Rail Operations Centre in Ellerslie. You will coordinate daily infrastructure activities, provide real-time operational oversight, and liaise between Network Control, KiwiRail teams, and external partners to ensure safe, reliable rail services.

The role operates on a 24/7 rotating shift roster, demanding proactive problem-solving and strong communication across multiple stakeholders to maintain service performance

Qualifications

• Experience in transport/infrastructure, utilities, logistics, or service delivery.
• Proven ability to monitor, analyse, and improve operational performance.
• Strong communication and stakeholder management skills.
• Ability to make sound decisions under pressure in a live operational environment.
• Experience coordinating multiple activities and priorities simultaneously.
• Knowledge of the Auckland rail network and rail infrastructure (advantageous).
• Experience using SAP, ARIS, asset databases, or similar platforms.

Responsibilities

• Coordinate daily infrastructure delivery across the Auckland rail network.
• Act as the primary contact between Network Control, KiwiRail teams, and external partners.
• Support incident response and service recovery activities.
• Monitor network performance and operational risks.
• Lead operational discussions and performance review meetings.
• Escalate service delivery issues and coordinate mitigation plans.
• Support continuous improvement initiatives and operational performance outcomes.
• Ensure infrastructure activities align with safety, service, and customer requirements.

Skills

Coordination

Stakeholder management

Operational leadership

Incident response

Performance monitoring

Decision making

Communication

Multi-tasking

SAP

ARIS

Tools

SAP

ARIS

Asset databases

Job description

Lead the pulse of Auckland’s rail network and help keep New Zealand moving.

• 1x Permanent and 1x 6 month fixed-term opportunities
• Based at the Auckland Rail Operations Centre in Ellerslie, at the heart of Auckland’s rail network
• Coordinate critical infrastructure activities and help keep Auckland’s rail services running safely, reliably and efficiently

Position Description

At KiwiRail, we’re dedicated to building a better-connected and more sustainable Aotearoa. For more than 150 years, rail has played a vital role in connecting communities, supporting businesses, and keeping New Zealand moving.Today, we’re investing in the future of our network and services while staying true to our purpose of Stronger Connections, Better New Zealand. Our people are at the heart of everything we do, working together to deliver safe, reliable, and customer-focused rail services across the country.

Based within the Auckland Rail Operations Centre, the Infrastructure Service Delivery Lead plays a pivotal role in ensuring the safe and efficient delivery of infrastructure services across the Auckland rail network. Acting as the key liaison between Network Control, KiwiRail operational teams, maintenance providers, and external stakeholders, you’ll coordinate daily infrastructure activities and provide real-time operational oversight to support network performance and service reliability. This is a fast-paced operational leadership role where no two days are the same. You’ll manage day-of-operation challenges, coordinate responses to incidents and disruptions, chair key operational meetings, monitor network performance, and ensure infrastructure activities are delivered safely and efficiently.

This role operates on a 24/7 rotating shift roster and is located at our Auckland Rail Operations Centre in Ellerslie.

What you’ll be doing

• Coordinating daily infrastructure delivery across the Auckland rail network
• Acting as the primary point of contact between Network Control, KiwiRail teams, and external partners
• Supporting incident response and service recovery activities
• Monitoring network performance and operational risks
• Leading operational discussions and performance review meetings
• Escalating service delivery issues and coordinating mitigation plans
• Supporting continuous improvement initiatives and operational performance outcomes
• Ensuring infrastructure activities align with safety, service, and customer requirements

You’ll be a confident and capable operational professional who thrives in a dynamic environment and enjoys solving complex challenges while working collaboratively with a wide range of stakeholders.

You will bring:

• Experience in transport, infrastructure, utilities, logistics, or service delivery environments
• Proven ability to monitor, analyse, and improve operational performance
• Strong communication and stakeholder management skills
• The ability to make sound decisions under pressure in a live operational environment
• Experience coordinating multiple activities and priorities simultaneously
• Knowledge of the Auckland rail network and rail infrastructure (advantageous)
• Experience using systems such as SAP, ARIS, asset databases, or similar operational platforms

Nōu te rourou | What’s in it for you?

• Competitive salary plus applicable shift allowances
• 4% KiwiSaver employer contribution
• Discounted medical insurance and staff travel benefits
• Access to the New Zealand Railways Staff Welfare Trust
• Ongoing development, training, and career progression opportunities
• The opportunity to work at the heart of Auckland’s rail operations
• Exposure to a large, complex, and nationally significant organisation
• Supportive and collaborative team environment focused on safety and continuous improvement
• Career pathways across a nationwide organisation

Kua rite, kia rite | Ready to make a difference?

If you’re passionate about operational excellence and want to play a key role in keeping Auckland’s rail network moving safely and efficiently, we’d love to hear from you.

Bring your coordination skills, operational expertise, and customer focus to help KiwiRail deliver Stronger Connections for a Better New Zealand.

Applications close: Thursday 17th of September 2026.

KiwiRail is committed to creating an inclusive and supportive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, abilities, and experiences—because together we are stronger.