Queenstown Cleaning Team Leader - Hands-On Turnover Pro

Haven Stays QT; Queenstown, Wānaka; On-site; NZD 39,000 - 44,000; Full time

Job summary

Haven Stays QT in Queenstown is seeking a Cleaning Team Leader to run a small team of cleaners across premium Airbnb properties. This hands-on role requires you to be on the tools most shifts, keeping turnaround windows tight and properties guest-ready.

You will also perform quality checks, final inspections, and report to the Operations Manager, ensuring high standards while guiding and mentoring the team, with weekend availability and a long-term commitment preferred.

Qualifications

• Proven cleaning experience in short-term rentals, hotels or high-end residential homes, ideally with experience leading or supervising a team
• Exceptional attention to detail – you catch what others miss, and you hold your team to the same standard
• Reliability, ownership and accountability; the team and the Operations Manager need to know they can count on you
• A confident, clear communicator, comfortable giving direction and feedback
• Able to work independently, prioritise tasks, and manage time and people across multiple properties in a shift
• Good physical fitness and stamina
• A valid NZ work visa or residency
• Based in Queenstown, and able to commit for at least six months – ideally we're looking for someone who wants to grow and stay with us longer term
• Availability to work weekends – this is essential, as most turnovers happen around check‑in / check‑out days
• A full, valid driver's licence, as you'll travel between properties
• A good level of spoken and written English, for communicating with the team, reporting to management, following property‑specific instructions and covering guest messaging

Responsibilities

• Lead, coordinate and motivate a small team of cleaners through daily property turnovers
• Keep the team to time, making sure turnaround windows are met and every property is ready before guests arrive
• Clean alongside your team on every shift - this makes up the majority of the role
• Allocate properties and tasks efficiently, adapting as bookings and schedules change
• Carry out quality checks and final inspections to our five-star presentation standard
• Train, support and mentor team members, upholding consistent standards across the team
• Flag maintenance issues, damage or missing items promptly and accurately
• Manage supplies and stock levels across properties, and report shortages
• Pitch in on linen and laundry runs, restocking, and the occasional extra task
• Provide cover for guest messaging from time to time, responding to guest queries and requests when needed
• Report regularly to the Operations Manager on team performance, property status and any issues arising

Skills

Cleaning leadership

Attention to detail

Communication

Time management

Reliability

Job description

Haven Stays QT in Queenstown is seeking a Cleaning Team Leader to run a small team of cleaners across premium Airbnb properties. This hands-on role requires you to be on the tools most shifts, keeping turnaround windows tight and properties guest-ready.

You will also perform quality checks, final inspections, and report to the Operations Manager, ensuring high standards while guiding and mentoring the team, with weekend availability and a long-term commitment preferred.