Quality Officer National Programmes

New Zealand Government; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

On the job training

Supportive team environment

Discounts at businesses

Free eye test

Job summary

LabPLUS at Te Toka Tumai Auckland is seeking a Medical Laboratory Scientist to join the Specialist Chemical Pathology team as a Technical Specialist for Quality National Programmes. The role focuses on coordinating internal and external QA activities, responding to improvement opportunities from audits and incidents, and training staff in quality practices.

You will support accreditation processes, back up the quality officer, and contribute to lab-wide projects.

Qualifications

• MLS registered with the Medical Sciences Council of New Zealand.
• Annual Practising Certificate required.
• Passion for quality and process improvement.
• High level communication and organisational skills.
• Solid understanding of laboratory quality systems and accreditation standards (ISO15189).

Responsibilities

• Coordinate internal and external quality assurance activities for three national programmes.
• Respond to and implement improvements from complaints, incidents and audits.
• Audit internally and externally; train staff in quality processes.
• Back up the Quality Officer and support Section Leaders and LabPlus management.
• Lead lab-wide quality improvement projects and participate in Quality/Standardisation meetings.
• liaise with other department Quality Officers and the LabPlus Quality and Compliance team.

Skills

Quality improvement

Process improvement

Communication

Organisational skills

Quality systems

Education

MLS registration with Medical Sciences Council

Job description

Permanent full time Technical Specialist positionCollaborative and supportive work environmentBe part of 3 national programmes run out of the departmentTechnical Specialist, Quality National ProgrammesTe Toka Tumai Auckland has an exciting opportunity for an experienced Medical Laboratory Scientist to join our Specialist Chemical Pathology team. This role offers an exciting opportunity for someone with a passion for quality and continuous improvement to join our dynamic, high-performing team that is committed to delivering excellent patient care.About the roleThis department provides laboratory services for 3 national programmes (Maternal Serum Screening for Down Syndrome and Other Conditions, Newborn Metabolic Screening and Bowel Screening). In this role you will be required to co-ordinate each sections internal and external quality assurance activities; respond to and implement improvements arising from complaints, incidents and audits; audit internally and external to the department; and train staff in quality processes. A key part of this role will also be backing up the other departmental quality officer. Assisting the Section Leaders and Scientist Unit Manager in ensuring IANZ and DAA accreditation requirements are met is required as is implementing lab-wide projects for the sections, attending Quality and Standardisation meetings and liaising with other departmental Quality Officers and the LabPlus Quality and Compliance team. An understanding of process improvement is required in order to lead quality improvements in the sections.This position is full time working rostered shifts Monday to Sunday.For further details, please refer to the position description hereAbout youYou will be a Medical Laboratory Scientist registered with the Medical Sciences Council of New Zealand and hold an Annual Practising Certificate.We are looking for someone with a passion for quality, previous practical experience with and knowledge of process improvement and an eye for detail. You will need high level communication skills, excellent organisational and computer skills and a can-do attitude to work in a fast paced and busy environment. You will have a sound understanding of laboratory quality systems, accreditation requirements and the ISO15189 standard. Familiarity with NSU quality standards and practical experience in Chemical Pathology would be advantageous.At Te Toka Tumai, we are committed to achieving equitable health outcomes for all the people we serve. We value diversity and are dedicated to building a workforce that reflects our communities. We strongly encourage applications from all backgrounds, particularly Maori and Pacific candidates, and welcome those who share our values of compassion, respect, and excellence to join us in making a meaningful difference.For further information, please contact Colleen Harvey, Scientist Unit Manager Specialised Chemical Pathology on 021 510 972 or via email at [e-mail] we can offer youTe Toka Tumai Auckland (Auckland DHB) is the largest teaching hospital in New Zealand offering a wide range of tertiary and quaternary clinical services to a large and diverse population. We have state of the art facilities and aspire to provide the highest standards of patient care and staff engagement. Here is what we can offer you:On the job training with continuous improvement and development opportunities including a well-established in-service training programmeA great team environment and supportive work culture.Excellent support from experienced practitioners, peer reviews and professional supervision.Discounts at a variety of businesses, free eye testAbout LabPlusLabPLUS is an IANZ accredited medical laboratory and is one of New Zealand's premier laboratories. We offer a comprehensive pathology service for Auckland City Hospital, Starship Childrens Hospital, National Women's Health, and the Greenlane Clinical Centre. LabPLUS is also a major referral laboratory for specialised laboratory tests for New Zealand and the Pacific Islands. Visit our website www.labplus.co.nz for more information.About our Specialist Chemical Pathology DepartmentThe Specialist Chemical Pathology (SCP) department at LabPLUS provides specialty testing for the detection, diagnosis and monitoring of a range of biochemical, metabolic and genetic disorders and provides the laboratory services for 3 national programmes. Our highly skilled scientific and technical staff work together with a team of Chemical Pathologists to provide a quality service with in-depth clinical interpretation.This position closes on the 2 November 2026To apply please click on the `Apply tab below and submit your application online attaching your updated CV and Covering Letter. If you have any queries about these opportunities or accessibility or technical issues with the online process, please contact Aaron Chamberlain, Recruitment Consultant on [e-mail] quoting ref # ADHB25351 to discuss how we can best support your applicationClick here to view details about our recruitment process