Quality Officer National Programmes

Health New Zealand - Te Whatu Ora Te Toka Tumai Auckland; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

On the job training

Team environment

Professional supervision

Discounts at a variety of businesses

Eye test included

Job summary

LabPLUS, Health New Zealand – Te Whatu Ora Te Toka Tumai Auckland, invites an experienced Medical Laboratory Scientist to join the Specialist Chemical Pathology team. You will coordinate QA activities and drive improvements across the department to uphold accreditation standards.

We value quality, detail, and strong communication as you back up the Quality Officer and lead lab-wide projects within a fast-paced, patient‑focused environment. This is a permanent full-time role.

Qualifications

• Registered MLS with MCPNZ and APR holder.
• Experience with ISO15189 and accreditation processes.
• Knowledge of quality systems and NSU standards.

Responsibilities

• Coordinate internal and external QA activities across sections.
• Respond to incidents, implement improvements and audits.
• Train staff in quality processes and back up the Quality Officer.
• Lead lab-wide projects and ensure accreditation requirements are met.
• Participate in quality meetings and liaise with the LabPlus team.

Skills

Quality management

Process improvement

Communication skills

Auditing

Training delivery

Education

Registered Medical Laboratory Scientist

Annual Practising Certificate

Job description

Permanent full time Technical Specialist positionCollaborative and supportive work environmentBe part of 3 national programmes run out of the departmentTechnical Specialist, Quality National ProgrammesTe Toka Tumai Auckland has an exciting opportunity for an experienced Medical Laboratory Scientist to join our Specialist Chemical Pathology team. This role offers an exciting opportunity for someone with a passion for quality and continuous improvement to join our dynamic, high-performing team that is committed to delivering excellent patient care.

About the role

This department provides laboratory services for 3 national programmes (Maternal Serum Screening for Down Syndrome and Other Conditions, Newborn Metabolic Screening and Bowel Screening). In this role you will be required to co-ordinate each sections internal and external quality assurance activities; respond to and implement improvements arising from complaints, incidents and audits; audit internally and external to the department; and train staff in quality processes. A key part of this role will also be backing up the other departmental quality officer. Assisting the Section Leaders and Scientist Unit Manager in ensuring IANZ and DAA accreditation requirements are met is required as is implementing lab-wide projects for the sections, attending Quality and Standardisation meetings and liaising with other departmental Quality Officers and the LabPlus Quality and Compliance team. An understanding of process improvement is required in order to lead quality improvements in the sections.

This position is full time working rostered shifts Monday to Sunday. For further details, please refer to theposition description here

About you

You will be a Medical Laboratory Scientist registered with the Medical Sciences Council of NewZealand and hold an Annual Practising Certificate.We are looking for someone with a passion for quality, previous practical experience with and knowledge of process improvement and an eye for detail. You will need high level communication skills, excellent organisational and computer skills and a can‑do attitude to work in a fast paced and busy environment. You will have a sound understanding of laboratory quality systems, accreditation requirements and the ISO15189 standard. Familiarity with NSU quality standards and practical experience in Chemical Pathology would be advantageous.

At Te Toka Tumai, we are committed to achieving equitable health outcomes for all the people we serve. We value diversity and are dedicated to building a workforce that reflects our communities. We strongly encourage applications from all backgrounds, particularly Māori and Pacific candidates, and welcome those who share our values of compassion, respect, and excellence to join us in making a meaningful difference.

What we can offer you

• On the job training with continuous improvement and development opportunities including a well-established in-service training programme
• A great team environment and supportive work culture.
• Excellent support from experienced practitioners, peer reviews and professional supervision.
• Discounts at a variety of businesses, free eye test

About LabPlus

LabPLUS is an IANZ accredited medical laboratory and is one of NewZealand's premier laboratories. We offer a comprehensive pathology service for Auckland City Hospital, Starship Childrens Hospital, National Women's Health, and the Greenlane Clinical Centre. LabPLUS is also a major referral laboratory for specialised laboratory tests for NewZealand and the Pacific Islands. Visit our websitewww.labplus.co.nzfor more information.

About our Specialist Chemical Pathology Department

The Specialist Chemical Pathology (SCP) department at LabPLUS provides specialty testing for the detection, diagnosis and monitoring of a range of biochemical, metabolic and genetic disorders and provides the laboratory services for 3 national programmes. Our highly skilled scientific and technical staff work together with a team of Chemical Pathologists to provide a quality service with in-depth clinical interpretation.

This position closes on the 2 November 2026