Quality Assurance Implementation Lead

Accident Compensation Corporation; New Zealand; Remote; NZD 118,000 - 152,000; Full time

Benefits offered by this job

9% superannuation

Life and income protection insurance

Job summary

ACC is a trusted, high‑performing organisation committed to care, recovery and injury prevention. As Quality Assurance Implementation Lead, you will drive the rollout and embedding of the Claims Management QA Framework across Service Delivery, establishing consistent, sustainable practices and reporting that inform decisions.

The appointing salary for this role is $117,787 to $152,430 based on experience. ACC offers a comprehensive benefits package, including a 9% superannuation contribution,

Qualifications

• Strong knowledge of quality assurance and assurance frameworks, translating strategy into practical workflows.
• Analytical capability with reporting, insights and governance audiences.
• Demonstrated people leadership, coaching and staff development.
• Ability to influence and partner across diverse teams without direct authority.
• Clear communication to senior leaders and stakeholders.
• Experience building governance for business as usual and Te Tiriti o Waitangi considerations.

Responsibilities

• Lead an organisation‑wide quality assurance implementation with lasting impact.
• Build consistent, sustainable assurance practices across Service Delivery.
• Turn quality insights into better decisions, learning and continuous improvement.

Skills

Quality assurance

Analytical thinking

Leadership

Stakeholder engagement

Communication

Te Tiriti o Waitangi knowledge

Education

Tertiary qualification in quality management or related discipline

Job description

• Lead an organisation‑wide quality assurance implementation with lasting impact.
• Build consistent, sustainable assurance practices across Service Delivery.
• Turn quality insights into better decisions, learning and continuous improvement.

Permanent | Can be based at any ACC site

About us | Mō mātou

ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

About the role | Mō te tūranga mahi

As Quality Assurance Implementation Lead, you will lead the implementation and embedding of the Claims Management Quality Assurance Framework across Service Delivery. Working with leaders and stakeholders, you will establish consistent and sustainable quality assurance practices, reporting and business ownership. You’ll help establish the infrastructure that helps turn assurance findings into meaningful insights, strengthen decision‑making and continuous improvement and build capability so these practices become part of business as usual, contributing to keeping Kiwis safe at work, at home and everywhere in between.

The appointing salary for this role is $117,787 to $152,430 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

About you | Mōu

You will bring:

• Strong knowledge of quality assurance and assurance frameworks, with the ability to translate strategic requirements into practical, sustainable ways of working.
• Strong analytical and problem‑solving capability, including developing quality measures, performance reporting and insights for senior leadership and governance audiences.
• Demonstrated people leadership capability, including coaching, developing and supporting people to achieve outcomes.
• The ability to influence, build effective partnerships and drive consistency across diverse operational teams, including where you don’t have direct authority.
• Strong communication and stakeholder engagement skills, with experience working with senior leaders and explaining complex information clearly.
• Experience building business capability, ownership and governance arrangements that support successful transition into business as usual.
• A relevant tertiary qualification in quality management, business, risk, assurance, programme delivery or a related discipline, or equivalent relevant experience.
• Proven performance in the application of Te Tiriti o Waitangi in the design of policies, systems and processes, alongside sound understanding and demonstrated leadership of its application.
• You must hold New Zealand work rights at the time of application.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

Applications will run through to Sunday 8th November 2026 11:59pm.