Quality Assurance Analyst – Process Insights & Risk

ASB Bank; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Flexible leave

Wellbeing programs

Job summary

ASB Bank is seeking a Quality Assurance Specialist to extend assurance coverage across frontline and operational processes, including Personal Banking and Operations. You will review processes, analyze results and provide insights to strengthen controls and customer outcomes.

The role suits someone methodical with analytical thinking, strong MS Excel skills, and experience in QA, risk or compliance. The team collaborates across Distribution, Operations and Risk & Compliance.

Qualifications

• Strong Excel capability with pivot tables, lookups and formulas.
• Excellent attention to detail and pattern recognition across large data sets.
• Clear written and verbal communication to explain findings practically.
• Experience in quality assurance, risk, or compliance is beneficial.
• Exposure to SQL, data analysis or automated reporting is advantageous.

Responsibilities

• Conduct detailed quality assurance reviews to assess process adherence.
• Review customer interactions, system information and source docs for defects and risk.
• Contribute to reporting automation and assurance process improvements.
• Analyze results to identify trends and opportunities to strengthen processes.
• Prepare clear QA reporting and insights for leaders and stakeholders.
• Escalate risk or customer outcome concerns when appropriate.
• Collaborate with Distribution, Operations, Risk & Compliance, and Assurance teams.

Skills

Excel pivot tables

Data analysis

Attention to detail

Communication skills

Tools

Genesys

Verint

SQL

Job description

ASB Bank is seeking a Quality Assurance Specialist to extend assurance coverage across frontline and operational processes, including Personal Banking and Operations. You will review processes, analyze results and provide insights to strengthen controls and customer outcomes.

The role suits someone methodical with analytical thinking, strong MS Excel skills, and experience in QA, risk or compliance. The team collaborates across Distribution, Operations and Risk & Compliance.