Philanthropy Relationship Officer

World Vision; Auckland; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Southern Cross medical insurance

Life insurance

Birthday day off

Additional leave options

Job summary

World Vision New Zealand is seeking a Relationship Officer to grow meaningful support from donors and Visionaries, mainly by phone. You’ll manage a portfolio of donors, invite gifts, thank supporters, and introduce major gifts through our Philanthropy Managers as you develop your donor stewardship skills.

With coaching from experienced colleagues, you will build genuine relationships, work toward targets, and collaborate with Fundraising, Marketing and Content teams in a hybrid Auckland-based

Qualifications

• Experience in relationship-based work such as fundraising, account management or similar roles.
• Track record of meeting targets and managing your own workload.
• Excellent written and spoken communication skills, with a warm phone manner.
• Comfort discussing sensitive topics (gifts in wills) with empathy and clarity.
• Background in not-for-profit or mission-led fundraising is a plus.

Responsibilities

• Build genuine relationships with donors mostly by phone and learn their story, values and hopes.
• Create a personal gift plan for each donor and invite gifts clearly and honestly.
• Thank donors and show the impact of their gifts for children.
• Guide Visionaries from first enquiry to a confirmed gift in their will.
• Spot supporters who could give more and learn from colleagues as you grow with World Vision.
• Keep accurate CRM records and support donor events with colleagues across teams.

Skills

Relationship building

Donor fundraising

Account management

CRM experience

Communication skills

Tools

Microsoft Dynamics CRM

Job description

It’s not every day that a job comes along where you really can change the world. Keep reading if you want to be part of:

• Turning the generosity of everyday New Zealanders into life-changing support for children in the world’s toughest places.
• Learning the craft of relationship-based giving, with a team that will coach you and back your growth.
• Building warm, lasting relationships, one conversation at a time, with people who care deeply about children.

Fundraising at World Vision is more than raising money. It is about inviting people to take part in our mission in a meaningful way. As our Relationship officer , you’ll be the warm, trusted voice behind generous New Zealanders’ giving.

You’ll care for a portfolio of individuals and families who give significant amounts each year, and for supporters who have the heart and the capacity to do the same. You’ll also walk alongside Visionaries, supporters who choose to leave a gift in their will. Most of your work happens by phone, where you’ll listen to what matters to each person and show them the difference they make for children.

Along the way you’ll discover what motivates a donor, how to invite a gift in an honest and unhurried way, and how to build a relationship that lasts for years. With coaching from experienced colleagues, you’ll build the skills to move into a major donor role. When a donor is ready to give more, you’ll introduce them to our Philanthropy Managers.

Your key responsibilities will include:

• Building genuine relationships with your donors, mostly by phone, and getting to know their story, values, and hopes.
• Creating a personal gift plan for each donor, and inviting gifts in a clear, honest way, never with pressure.
• Thanking donors and showing them the difference their gifts make for children.
• Guiding Visionaries from their first enquiry to a confirmed gift in their will.
• Spotting supporters who could give more, and learning from experienced colleagues as you grow with World Vision.
• You’ll keep accurate records in our CRM, help at donor events, and work closely with colleagues across Fundraising, Marketing, and Content.

This is your opportunity to join a professional, passionate and diverse team at World Vision New Zealand, who will stop at nothing to create meaningful change for children. Every day, as part of World Vision’s global reach, you’ll help the world’s most vulnerable families build safer and brighter futures. Every night, you’ll go home knowing you made a difference in someone’s life.

About you:

• Experience in relationship-based work, such as fundraising, account management, sales or similar role.
• A track record of working towards targets and managing your own workload.
• Excellent written and spoken communication skills, and a warm, confident phone manner.
• Curiosity about people, and the ability to build trust over time.
• Comfort talking about sensitive topics, such as gifts in wills, with empathy and clarity.
• Strong organisation and data skills, including CRM experience. Microsoft Dynamics is a plus.
• A background in not-for-profit or mission led fundraising.
• Experience with mid-level or legacy donor programmes is a plus.
• A growth mindset, a keen desire to hone the craft of philanthropic fundraising, and confidence using digital tools and data with care.
• Fit with World Vision’s Christian identity and a heart for our mission.

Why work with us?

The team at World Vision are connected in our desire to seek justice and to overcome poverty for all children, everywhere. We are mission focused and maintain our Christian identity while embracing the diversity of all people.

We offer unique benefits that are aligned to who we are as an organisation and our people.

• You’ll be a part of creating positive change in the lives of the world’s most vulnerable children.
• We offer a comprehensive benefits package; including Southern Cross medical insurance and life insurance, a day off on your birthday, the option to buy additional leave, a hybrid work environment, an Employee Assistance Program (EAP), and access to a free Wills package.
• Be a part of World Vision’s haerenga (journey) of embracing te ao Māori, enabling us to be more effective in achieving our Mission.
• Opportunities for ongoing learning, development and education through a range of channels including training and development as part of World Vision International.