Programme Support - Child Health

Pinnacle Incorporated; Hamilton; On-site; NZD 52,000 - 68,000; Part time

Benefits offered by this job

Flexible workplace offerings

Medical insurance

Additional leave

Career development and training

Job summary

Pinnacle Incorporated in Hamilton is seeking a programme support for child health to assist immunisation outreach and B4SC services, while engaging with tamariki and whānau in community settings. The role focuses on whānau-centred care and accurate records management.

You will work with immunisation outreach nurses, support day‑to‑day operations, coordinate service administration, and help ensure equitable health outcomes across the region.

Qualifications

• First Aid Certificate is required.
• Minimum two years in customer service, preferably in health or social services.
• Experience with databases and data entry.
• Strong written and verbal communication skills.
• Ability to work with whānau and communities in health settings.
• Commitment to Tikanga Māori and Te Tiriti o Waitangi.

Responsibilities

• Provide programme support to ensure day‑to‑day operation of child health services.
• Maintain accurate records and support communications and follow‑ups.
• Coordinate service administration and contribute to efficient delivery of programmes.
• Engage with tamariki and whānau in community settings.
• Collaborate with clinical, operational and community partners to improve engagement.

Skills

Customer service

Data entry

Office 365

Verbal/written communication

Interpersonal skills

Team collaboration

Cultural responsiveness

Attention to detail

Education

First Aid Certificate

Tools

Office 365

Teams

Zoom

Job description

Pinnacle Incorporated – Hamilton, North Island

We have an exciting opportunity for a programme support – child health to join our Waikato team, supporting the delivery of child health programmes across the region with a primary focus on immunisation outreach and before school check (B4SC) services.

Working alongside immunisation outreach nurses, you will engage directly with tamariki and whānau in community settings, building trusted relationships and supporting access to services that improve health outcomes. Through a whānau-centred and culturally responsive approach, you will help remove barriers to care, provide practical support, and enable whānau to make informed decisions about their health and wellbeing.

You will also provide programme support to ensure the effective day-to-day operation of child health services — maintaining accurate records, supporting communication and follow-up activities, coordinating service administration, and contributing to the efficient delivery of child health programmes.

Working collaboratively with clinical, operational and community partners, you will help improve engagement with services and support equitable health outcomes for tamariki and whānau.

This is a fixed term role until 30 June 2027, working 32 hours per week.

First Aid Certificate.

Experience working with whānau and communities in a health or social services setting.

A minimum of two years’ experience in customer service, and preferably some previous exposure to the primary health care environment.

Experience working with databases and/or strong data entry skills.

A high level of accuracy and attention to detail, with excellent written and verbal communication and interpersonal skills.

Passionate about providing quality health services that meet the needs of tamariki, young people and their whānau.

Inclusive of all cultures, with a commitment to Tikanga Māori and an understanding of Te Tiriti o Waitangi.

High level of integrity and the ability to maintain confidentiality, with an open-minded, adaptive attitude.

Proficient in using Office 365 products and competent using video conferencing (e.g. Teams and Zoom).

An organisation which strives to uphold Te Tiriti o Waitangi.

An environment which encourages a happy, healthy and balanced workforce through flexible workplace offerings, medical insurance, additional leave and other benefits.

Opportunities for career development and training.

An opportunity to influence and contribute to the wider work of Pinnacle, and a commitment to support your health and well-being.

At Pinnacle MHN, all our people, in all our roles have the power and support to make a difference. Join our kaimahi and bring your purpose to life, through work that ensures our communities get the care they need. Further your career by being part of our uniting mission – help us create healthier, more connected communities through better health outcomes for all.

Visit www.pinnacle.co.nz to find out more about the Pinnacle group.