Programme Facilitator - Auckland Region

New Zealand Government; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

The New Zealand Government is seeking Programme Facilitators to work with people in our care in prisons and in the community, delivering therapeutic programmes designed to address offending and promote crime-free futures.

You will use active listening, build relationships, and apply kaupapa Māori practices, with flexibility to adapt to individual and group sessions. A background in teaching, social work or counselling is valued.

Qualifications

• Active listening and motivational engagement with participants.
• Cultural understanding including tikanga Māori framework.
• Experience delivering therapeutic interventions, individually or in group settings.
• Receptive to feedback and reflective practice to improve delivery.
• Strong report-writing skills and clear, accurate documentation.

Responsibilities

• Deliver clinically designed therapeutic programmes to participants, individually or with a co-facilitator.
• Work with people in our care in prisons and in the community to address causes of offending.
• Motivate and support participants to create crime-free futures.
• Reflect on practice and contribute to continuous improvement.

Skills

Active listening

Excellent communication

Cultural understanding

Therapeutic interventions

Feedback practice

Report writing

Job description

Ehara taku toa I te toa takitahi amma he toa takitini” – Māori proverb: My strength is not the strength of my own, but the strength of many.

Mō te tūnga | About the role

Our Programme Facilitators work with the people in our care within our Prisons and out in the community to support them to understand and address the causes of their offending and assist them to create crime‑free futures. They do this through delivering a range of clinically designed therapeutic programmes, either individually or with a co‑facilitator. We appreciate the different skill set within our team who come from different backgrounds, cultures, education, and experience – they all share the ability to motivate and work alongside others to support them to make positive changes in their lives.

Mōu | About you

Programme Facilitators come from various backgrounds including teaching, social work and counselling. We’re looking for people who can actively listen and understand the people in our care and are keen to help them gain insight into their harmful behaviours. To undertake this role, you will need to be comfortable walking alongside people on their journey while consistently reflecting on your own practice. Life experience is important to us, along with an alignment to our values you will also be able to demonstrate the following:

• Excellent communication skills with a natural ability to engage and build relationships.
• Cultural understanding including working under a tikanga Māori framework.
• Resilience and flexibility – no two days will be the same.
• Self‑insight, Wellbeing with a focus on a strong work/life balance
• Understanding of de‑escalation and conflict resolution

To support you in the role, it would be helpful though NOT essential for you to understand individual and group behaviour, and/or relevant tertiary education in psychology, social work, counselling or other relevant tertiary qualification along with demonstrated experience within this or a similar related area. You will need a Full New Zealand Driver's License and a legal right to work in New Zealand, without restriction, for a minimum of 24 months.

Ngā pūkenga me ngā wheako | Skills and experience

So, what does a good Programme Facilitator look like? These are some of the qualities that will make you stand out:

• An effective listener and communicator with the ability to build strong positive relationships with participants and other stakeholders.
• Knowledge of, or are willing to learn about Māori culture, protocols and peoples and apply kaupapa Māori practice in your work.
• Ideally have experience in delivering and facilitating therapeutic interventions, either individual or, ideally, group therapy (not essential)
• Comfortable having your practice reviewed and receptive to receiving regular constructive feedback with the confidence/maturity to grow and develop from this.
• Report writing experience.