Product Owner

CGR Services; Wellington; On-site; NZD 118,000 - 152,000; Full time

Benefits offered by this job

Flexible working

9% superannuation

Job summary

ACC in Wellington is seeking a Product Owner for Marketing Cloud to own the Salesforce Marketing Cloud capability and guide digital customer communications.

You will define the product vision, strategy and roadmap, prioritise the backlog and work with cross-functional teams to deliver value for New Zealanders and ACC's customers.

This permanent role requires strong stakeholder engagement, Agile delivery experience, and a customer-centric mindset, with NZ work rights required.

Qualifications

• Strong Salesforce Marketing Cloud experience within digital, customer engagement, marketing automation or customer communications environments.
• Demonstrated Product Owner, Project Manager or product leadership experience, including ownership of product vision, roadmap, backlog and delivery outcomes.
• Strong analytical skills with the ability to interpret customer, operational and performance data to support evidence-based decision making.
• Experience working in Agile delivery environments and applying product delivery disciplines in practice.
• Strategic thinking skills, including the ability to align product priorities with organisational goals and customer outcomes.
• Strong relationship management, influencing and stakeholder engagement skills across business, technology, privacy, operational and external teams.
• Sound problem-solving and decision-making capability with the confidence to navigate complex situations.
• A customer-centric mindset and passion for improving experiences and outcomes for New Zealanders.
• You must hold New Zealand work rights at the time of application.

Responsibilities

• Own and shape ACC's Salesforce Marketing Cloud roadmap.
• Deliver customer-focused digital communications that create measurable value.
• Define and prioritise the product backlog to align with strategic objectives.
• Collaborate with technology, privacy, data, and business stakeholders to improve outcomes.
• Develop a clear product vision, strategy and roadmap with cross-functional teams.

Skills

Salesforce Marketing Cloud

Product Owner

Agile delivery

Stakeholder engagement

Data-driven decision making

Strategic thinking

Customer-centric

Job description

About us

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz

About the role

Own and shape ACC's Salesforce Marketing Cloud roadmap. Deliver customer-focused digital communications that create measurable value. Permanent opportunity based in Wellington.

We're excited to offer a permanent opportunity for a Product Owner, Marketing Cloud, within Customer Connection. In this role, you'll take ownership of ACC's Salesforce Marketing Cloud capability and help shape how ACC communicates with, supports and engages New Zealanders through timely, relevant and effective digital customer communications.

Working closely with a cross-functional delivery team and Product Manager, you'll develop, communicate and evolve a clear product vision, strategy and roadmap that delivers value for customers and ACC. You'll define and prioritise the product backlog, ensuring delivery aligns with strategic objectives and improves customer and business outcomes. Through collaboration with technology, privacy, data, operational and business stakeholders, you'll contribute to keeping Kiwis safe at work, at home, and everywhere in between.

About you

• Strong Salesforce Marketing Cloud experience within digital, customer engagement, marketing automation or customer communications environments.
• Demonstrated Product Owner, Project Manager or product leadership experience, including ownership of product vision, roadmap, backlog and delivery outcomes.
• Strong analytical skills with the ability to interpret customer, operational and performance data to support evidence-based decision making.
• Experience working in Agile delivery environments and applying product delivery disciplines in practice.
• Strategic thinking skills, including the ability to align product priorities with organisational goals and customer outcomes.
• Strong relationship management, influencing and stakeholder engagement skills across business, technology, privacy, operational and external teams.
• Sound problem-solving and decision-making capability with the confidence to navigate complex situations.
• A customer-centric mindset and passion for improving experiences and outcomes for New Zealanders.
• You must hold New Zealand work rights at the time of application.

Working at ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work.

Here are some ways we encourage that :

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

The appointing salary for this role will sit between $117,787 and $152,430 and we offer an additional 9% superannuation contribution.

ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like:

• no mandatory employee contribution
• optional life and income protection insurance
• flexibility to change to a locked plan at any time
• additional 9% superannuation contribution