Product Manager

The Access Group; Auckland; Hybrid; NZD 120,000 - 180,000; Full time

Job summary

The Access Group in New Zealand seeks a Product Manager for Tradify who can turn ideas into valuable user experiences for tradespeople. You’ll work with cross‑functional teams to shape the product strategy and translate business objectives into clear briefs that guide development.

You’ll leverage AI to explore opportunities, test assumptions, and synthesize customer feedback at scale while applying rigorous human judgment to deliver impactful features that improve lives and business outcomes.

Qualifications

• Bachelor's degree plus five years experience in product management, product design, UX design, business analysis or an equivalent combination of education and experience.
• Extensive experience designing and developing digital products with a strong focus on user centered design.
• Deep fluency with AI tools and how to leverage them while maintaining rigorous human judgment.

Responsibilities

• Chat with cycle team to explore options, then decide to keep the squad on track.
• Liaise with Product Owner & BA to ensure on-time delivery and direction.
• Join sessions with senior leaders to strategise the product roadmap for upcoming cycles.
• Research and shape briefs for AI-enabled work cycles.
• Talk to users and pull data to understand impact of recently launched features.
• Collaborate with peers to improve the AI tool-chain used by the team.
• Craft a tailored go-to-market brief for Product Marketing Manager for the next change.

Skills

Product management

AI tools fluency

User-centered design

Stakeholder communication

Leadership coaching

Education

Bachelor's degree

Tools

Claude AI

MCP

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

About you

We are looking for a Product Manager to work on or Tradify product. Tradify is on a mission to transform how tradespeople run their businesses and have a positive impact on their life. We hire people with energy to build something special that will transform an industry and meaningfully impact our customers. Success for us is millions of people using Tradify across the world.

You’ll get a great understanding of what our product strategy and business objectives are, what our customers and prospective customers need, and develop detailed accurate product briefs that enable product development teams to ship great experiences that create real value to the business.

You’ll leverage AI to explore multiple framings of opportunities, stress-test assumptions, model trade-offs, synthesize customer feedback at scale, and communicate more effectively — all while maintaining the rigorous human judgment that separates good product decisions from great ones.

Day-to-day, you will:

• Have a chat with the cycle team about some challenges they’re facing. Help the team explore different options, then make some decisions to get the squad back on track.
• Liaise with the Product Owner & BA to ensure we’re on track in terms of time and solution direction.
• Join a session with the Chief Product Officer and Product Director to strategise where we should take the product roadmap over the next few months.
• Continue researching and shaping a brief with Claude for the next cycle of work.
• Talk to some users and pull some data via MCP to find out what’s really going on with something you recently launched.
• Get together with your peers to improve the AI tool-chain we leverage to help us do our jobs.
• Craft a tailored go to market brief for our Product Marketing Manager to run with for the next big change.
  

What is a Cycle you say? Glad you asked!

For a lot of what we do we work in what we call Cycles, which can last for a given amount of time - like 6 weeks. Each cycle has a dedicated team to design, develop and test solutions that have been recommended to the business by Product Managers. You’ll be responsible for ensuring the team understands the strategic objectives, as well as the details and considerations in your product brief.

Your skills and experiences might also include:

• Have a bachelor's degree plus five years experience in product management, product design, UX design, business analysis or an equivalent combination of relevant education and experience.
• Extensive experience designing and developing digital products or services with a strong focus on user centered design.
• Have deep fluency with AI tools and understand how to leverage them effectively while maintaining rigorous human judgment. You know when to trust AI outputs and when to override them.
• Have expertise in reaching out and understanding consumer behaviour and needs. Leverage AI to synthesize customer feedback at scale that you then verify.
• Have a great understanding of the concepts of product development, and user experience design as they relate to digital product and service design. You stay current on AI design tooling and know how to use it to increase velocity without sacrificing quality.
• Enjoy participating in a high performance team-oriented environment to deliver impactful digital solutions.
• Can serve as a subject matter expert as well as coach others in product development, business case development and product design in an AI present environment.
• Are highly organised and motivated with great attention on the bigger picture.
• Have excellent written and verbal communications skills.
• Believe that tradies do important work and that supporting them to success is an awesome job.
• Want to do work that improves other people’s lives, but also believe it should be fun.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid‑sized organisations in commercial and non‑profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high‑performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?