Process & Systems Transformation Lead

Massey University - Te Kunenga ki Pūrehuroa; Palmerston North; On-site; NZD 71,000 - 101,000; Full time

Benefits offered by this job

UniSaver 6.75% employer contribution

Five university holidays

Subsidised Healthcare plan

Job summary

Massey University in Palmerston North is seeking a proactive professional to lead service-improvement initiatives across the College of Sciences. You will identify opportunities, manage projects from planning to implementation, and collaborate with stakeholders to deliver measurable outcomes through process optimisation, digital innovation and change management.

You will partner with staff and students, design practical solutions, monitor impact, and support adoption.

Qualifications

• Experience analysing business or administrative processes and implementing improvements that enhance efficiency, effectiveness and service quality.
• Strong digital capability, including experience using Microsoft 365 tools such as Power Automate, SharePoint, Teams, Forms, Excel and Power BI to support process improvement and service delivery.
• The ability to work effectively with technical teams, system owners and end users to develop, implement and embed new processes, systems and ways of working.

Responsibilities

• Lead service improvement projects from initiation through to implementation, ensuring effective planning, governance, risk management and delivery of measurable outcomes.
• Analyse administrative processes and services to identify opportunities to improve efficiency, reduce complexity, mitigate risk and enhance service quality.
• Partner with stakeholders across the College and wider University to understand needs, facilitate engagement and co-design practical, user-focused solutions.
• Identify and evaluate opportunities to leverage digital technologies, automation and AI-enabled tools to improve service delivery and operational effectiveness.
• Design and implement future-state processes and service improvements, working closely with technical and specialist teams to ensure solutions are practical, sustainable and fit for purpose.
• Support successful change and adoption through effective communication, training, stakeholder engagement and the development of user-focused resources.
• Monitor and evaluate the impact of improvements, using data, feedback and lessons learned to drive continuous improvement and contribute to broader organisational transformation initiatives.

Skills

Transformation

Optimisation

Innovation

Leadership

Collaboration

Strategy

Analysis

Delivery

Engagement

Facilitation

Planning

Change

Efficiency

Integration

Digitisation

Design

Evaluation

Adaptability

Tools

Power Automate

SharePoint

Teams

Forms

Excel

Power BI

Job description

Massey University in Palmerston North is seeking a proactive professional to lead service-improvement initiatives across the College of Sciences. You will identify opportunities, manage projects from planning to implementation, and collaborate with stakeholders to deliver measurable outcomes through process optimisation, digital innovation and change management.

You will partner with staff and students, design practical solutions, monitor impact, and support adoption.