Pro Customer Service/Sales

Home Depot; Southland; On-site; NZD 42,000 - 62,000; Full time

Job summary

Home Depot in New Zealand's Southland region seeks a friendly Pro Customer Service/Sales teammate to assist professional customers with orders, product recommendations, and tailored delivery solutions.

You will work at the Pro Desk handling inquiries, ensuring timely fulfillment, safe loading, and maintaining a clean, safe store environment while meeting monthly sales targets and supporting store goals. Bilingual abilities may be preferred depending on location.

Qualifications

• Strong customer service skills.
• Bilingual communications may be preferred at certain locations.

Responsibilities

• Assist Pro customers with orders, product recommendations, and tailored delivery solutions.
• Support order fulfillment, loading, and delivery coordination.
• Maintain a clean, organized, and safe store environment and help achieve monthly sales goals.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.