Hardside Sales

DB-Supply-LLC; Lower Hutt; On-site; NZD 42,000 - 54,000; Full time

Job summary

DB-Supply-LLC is seeking a retail associate in Wellington to assist customers on the sales floor, advise on merchandise, and help with stock and restocking. The role emphasizes knowledge of horses and tack, strong customer service, and efficient product merchandising.

The position requires the ability to lift up to 75 pounds, work as part of a team, and participate in inventory cycles while assisting customers with orders and product recommendations.

Qualifications

• Must have proven knowledge and experience with horses and tack.
• Must have knowledge of retail floor sales techniques.
• Ability to understand and follow specific instructions and procedures.
• Ability to sort, check, count, and verify numbers; lift up to 75 pounds.
• Ability to resolve difficult or stressful customer service issues; work as part of a team.

Responsibilities

• Sell merchandise and advise customers on merchandise price and features.
• Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
• Advise and assist customers in ordering specialized merchandise as needed.
• Provide assistance in receiving and display merchandise per established policies and standards.
• Answer telephones and handle routine customer inquiries.
• Perform general floor maintenance and housekeeping; monitor merchandise condition and safekeeping.
• Prepare and participate in inventory cycle activities.
• Move material using tools and equipment including hand trucks, pallet-jacks, dolly, and forklifts.
• Other duties as assigned by management related to customer service and merchandising.

Skills

Horse tack knowledge

Retail floor sales

Teamwork

Merchandising

Education

High School Diploma or GED

Tools

Forklift operation

Job description

Description

Provide direct customer service and support by selling merchandise on the sales floor and assisting in customer carry-outs, stocking and restocking of merchandise. This position specializes in the areas of automotive, electrical, plumbing, housewares, power equipment, ag; anything non-clothing related.

Essential Functions/Duties:

• Sell merchandise and advise customers on merchandise price and features.
• Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
• Advise and assist customers in ordering specialized merchandise as needed.
• Provide assistance in receiving and display merchandise in accordance with specific established policies, procedures and standards.
• Answer telephones and handle routine customer telephone inquiries.
• Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of merchandise.
• Prepare and participate with inventory cycle activities.
• Move material using appropriate material handling tools and equipment including but not limited to: by hand, hand truck, pallet-jack, dolly, and/or operation of forklifts or other vehicles.
• Other duties as assigned by management, related to customer service, merchandising and handling of products.

Requirements

Required Skills/Experience:

Must have proven knowledge and experience with horses and tack. Must have knowledge of retail floor sales techniques. Ability to understand and follow specific instructions and procedures. Ability to sort, check, count, and verify numbers. Ability to resolve difficult or stressful customer service issues. Ability to work as part of a team. Exposure to visual merchandising and product placement techniques is desired.

Required Education/Certification:

High School Diploma or GED is preferred, not required.

Other Requirements:

Must be able to work majority of shift standing and be able to lift up to 75 pounds to move merchandise and physically participate in resets, remodels and reconstruction projects.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.