Pool Valet Account Manager

Humphreys Landscaping; Auckland; On-site; NZD 70,000 - 90,000; Full time

Job summary

Humphreys Landscaping Auckland is seeking a hands-on Pool Valet Lead. This permanent role requires minimum 40 hours per week, not desk-based.

You will lead from the front, deliver specialist work, coordinate service delivery and grow revenue from existing and new clients. You will manage client relationships, train and coach teams, uphold health and safety, and build capability across pools, maintenance and projects.

Qualifications

• Minimum 3 years hands-on pool valet experience.
• Strong leadership, coordination and communication skills.
• Ability to build client relationships and provide win-win solutions.
• Ownership mindset and a positive attitude.

Responsibilities

• Provide exceptional service to existing and potential clients.
• Deliver quality services, jobs and renovations on time and within budget.
• Improve operational efficiency, team productivity and utilisation.
• Train and coach staff to build capability.
• Foster a health and safety-first culture.
• Generate profitable revenue through new business and additional services.

Skills

Client service

Leadership

Team coordination

Communication

Relationship building

Job description

Auckland | minimum 40 hours per week | Permanent

Lead from the front in a hands-on account management role in our Pool Valet team. This is not a desk-based Account Manager role. Deliver specialist work and exceptional client service, coordinate efficient and profitable service delivery, and develop the technical knowledge and capability of the teams. Maintain healthy, well-presented pools while strengthening client relationships and growing revenue from existing and new clients.

The role

• Provide exceptional service to existing and potential clients, meeting their priorities and expectations.
• Deliver quality services, jobs and renovations on time and within budget, with minimal rework.
• Improve operational efficiency, team productivity and utilisation.
• Build personal, team and divisional capability through training and coaching.
• Contribute to a positive culture and a health and safety-first mindset.
• Generate profitable revenue through new business and additional services for existing clients.

About You

You have strong technical skills working hands-on in pool valet, with a minimum of 3 years experience. This is an opportunity to utilise your leadership, coordination and communication skills. You thrive on being able to build strong relationships and finding win-win solutions for clients and staff.

You take ownership of your work, enjoy sharing your knowledge, and have a positive attitude.

Why Humphreys?

Humphreys Landscaping has a proud history of delivering exceptional outdoor spaces. With divisions across Pools, Maintenance, Construction, Lawns and Projects, there is a depth of experience backing you and great career opportunities.

See our work at www.humphreyslandscaping.co.nz