Platform Manager, Itsm

CGR Services; Wellington; On-site; NZD 118,000 - 152,000; Full time

Benefits offered by this job

9% superannuation

Comprehensive benefits package

Job summary

ACC's Platform Manager, ITSM, will own the ServiceNow ITSM platform, setting strategy, governance and roadmaps to keep it secure, stable and scalable.

You will collaborate with technology leaders and delivery teams to prioritise upgrades, integrations and measurable business outcomes, helping keep Kiwis safe at work, home and everywhere.

Qualifications

• Extensive experience with ServiceNow or a comparable enterprise ITSM platform.
• Strong knowledge of ITIL processes: incident, problem, change, request, CMDB.
• Experience in platform ownership, product ownership or service management leadership.
• Proven ability to manage backlogs and balance competing priorities.
• Strong stakeholder engagement and effective communication across technical and non-technical audiences.
• Experience in agile delivery and translating business requirements into platform outcomes.
• Strong analytical skills using data, trends and insights to drive decisions.
• Collaborative leadership, accountability and customer focus.
• Understanding of Te Tiriti o Waitangi and its application in organisational systems.

Responsibilities

• Own the roadmap, strategy, governance and performance of ACC's ServiceNow ITSM platform.
• Drive continuous improvement and service management maturity across a large enterprise environment.
• Define platform strategy and roadmap priorities, oversee upgrades and integrations, and ensure measurable business value.

Skills

ServiceNow ITSM

ITIL

Backlog management

Stakeholder engagement

Agile delivery

Data-driven decisions

Collaborative leadership

Te Tiriti o Waitangi knowledge

Tools

ServiceNow

Job description

Permanent | Wellington

• Own the roadmap, strategy, governance and performance of ACC's ServiceNow ITSM platform.
• Drive continuous improvement and service management maturity across a large enterprise environment.
• Enjoy ACC's excellent benefits, including 9% superannuation with no mandatory employee contribution.

About us

Mō mātou ACC is a trusted and high'performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz

About the role

Mō te tūranga mahi As the Platform Manager, ITSM, you will provide strategic ownership of ACC's ServiceNow ITSM platform, ensuring it remains secure, stable, scalable and aligned with organisational priorities. Working closely with technology leaders, service management stakeholders and delivery teams, you will define platform strategy and roadmap priorities, oversee major upgrades and integrations, and ensure the platform delivers measurable business value. This is an opportunity to influence enterprise-wide service management outcomes that support ACC's mission of helping keep Kiwis safe at work, at home, and everywhere in between.

The appointing salary for this role is $117,787 to $152,430 based on experience.

ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

About you

• Extensive experience working with ServiceNow or a comparable enterprise ITSM platform.
• Strong knowledge of ITIL service management practices, including incident, problem, change, request and CMDB processes.
• Experience in platform ownership, product ownership, business analysis or service management leadership roles.
• Proven ability to manage complex backlogs and balance competing operational, delivery and strategic priorities.
• Strong stakeholder engagement and influencing skills, with the ability to communicate effectively across technical and non-technical audiences.
• Experience working within agile delivery environments and translating business requirements into practical platform outcomes.
• Strong analytical and problem-solving skills, using data, trends and insights to drive decision making.
• A collaborative leadership style, curiosity, accountability and customer focus.
• Understanding of Te Tiriti o Waitangi and its application in organisational systems, processes and service delivery.
• You must hold New Zealand work rights at the time of application.

Working at ACC

Mō ACC At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work.

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.