Platform Lead, Internal Applications & ServiceNow

New Zealand Government; Wellington; On-site; NZD 110,000 - 145,000; Full time

Job summary

The Department of Conservation (DOC) is seeking a Team Lead Internal Applications to steer the platforms behind our operations, including ServiceNow, and to translate complex requirements into reliable, scalable solutions.

You’ll lead a high-performing team of developers and system administrators, partner with stakeholders and Māori, and champion secure, fit-for-purpose enterprise platforms across DOC.

Qualifications

• Proven experience leading application development, platform engineering, or systems administration teams.
• Strong expertise in ServiceNow administration, configuration, development, or a comparable enterprise SaaS platform.
• A strategic mindset with the ability to balance business needs, technical sustainability, risk, and value for money.
• Experience delivering modern application services using DevOps, change management, release management, and integration practices.
• The ability to build trusted relationships and influence stakeholders across technical and non-technical environments.
• A passion for developing people, building capability, and creating inclusive, high-performing teams.
• Strong understanding of information security, architecture, governance, and enterprise application best practice.
• An appreciation of Te Tiriti o Waitangi principles and a commitment to working effectively with Māori and diverse perspectives.

Responsibilities

• Leading the development, configuration, support, and continuous improvement of DOC's internal applications, including ServiceNow and related enterprise platforms.
• Driving platform strategy and roadmaps, prioritising enhancements, integrations, upgrades, and service improvements that deliver business value.
• Building and leading a high-performing team of developers and system administrators, fostering growth, collaboration, and technical excellence.
• Ensuring applications are secure, reliable, well-governed, and aligned to DOC's architecture, information management, and security standards.
• Partnering with stakeholders, vendors, and Māori to deliver solutions that meet evolving organisational needs and improve the employee experience.

Skills

Leadership experience

ServiceNow administration

DevOps practices

Stakeholder management

Team development

Information security

Tools

ServiceNow

Job description

The Department of Conservation (DOC) is seeking a Team Lead Internal Applications to steer the platforms behind our operations, including ServiceNow, and to translate complex requirements into reliable, scalable solutions.

You’ll lead a high-performing team of developers and system administrators, partner with stakeholders and Māori, and champion secure, fit-for-purpose enterprise platforms across DOC.