Head of Internal Applications & Platform Excellence

Department of Conservation - Te Papa Atawhai; Wellington; On-site; NZD 110,000 - 145,000; Full time

Job summary

Department of Conservation, Te Papa Atawhai (DOC) leads the platforms that keep our internal applications reliable, secure, and user-focused. As Team Lead Internal Applications, you will guide the team of developers and system administrators responsible for platforms like ServiceNow and related enterprise systems, ensuring they align with DOC's architecture and security standards.

You'll partner with business leaders, architects, vendors, and Māori to deliver solutions that meet evolving needs,

Qualifications

• Proven experience leading application development, platform engineering, or systems administration teams.
• Strong expertise in ServiceNow administration, configuration, development, or a comparable enterprise SaaS platform.
• A strategic mindset balancing business needs, technical sustainability, risk, and value for money.
• Experience delivering modern application services using DevOps, change management, release management, and integration practices.
• Ability to build trusted relationships and influence stakeholders across technical and non-technical environments.
• Passion for developing people, building capability, and creating inclusive, high-performing teams.
• Strong understanding of information security, architecture, governance, and enterprise application best practice.
• Appreciation of Te Tiriti o Waitangi principles and commitment to working effectively with Māori and diverse perspectives.

Responsibilities

• Leading the development, configuration, support, and continuous improvement of DOC's internal applications, including ServiceNow and related enterprise platforms.
• Driving platform strategy and roadmaps, prioritising enhancements, integrations, upgrades, and service improvements that deliver business value.
• Building and leading a high-performing team of developers and system administrators, fostering growth, collaboration, and technical excellence.
• Ensuring applications are secure, reliable, well-governed, and aligned to DOC's architecture, information management, and security standards.
• Partnering with stakeholders, vendors, and Māori to deliver solutions that meet evolving organisational needs and improve the employee experience.

Skills

Team leadership

ServiceNow

Platform engineering

DevOps practices

Stakeholder management

People development

Information security

Governance

Te Tiriti awareness

Job description

Department of Conservation, Te Papa Atawhai (DOC) leads the platforms that keep our internal applications reliable, secure, and user-focused. As Team Lead Internal Applications, you will guide the team of developers and system administrators responsible for platforms like ServiceNow and related enterprise systems, ensuring they align with DOC's architecture and security standards.

You'll partner with business leaders, architects, vendors, and Māori to deliver solutions that meet evolving needs,