Platform Lead – Digital Channels & Transformation

New Zealand Government

Wellington

On-site

NZD 164,000 - 204,000

Full time

2 days ago

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Job summary

Ministry of Social Development is seeking a Platform Lead Digital Channels in Wellington to provide end-to-end strategic and people leadership across customer-facing digital technologies, including self-service platforms, web applications and contact centre technologies. You will own platform strategy, investments and operational performance while guiding Agile and DevSecOps practices.

You will partner with Architecture, Security and Delivery teams to modernise and simplify technology

Qualifications

Extensive experience leading large scale digital platforms within complex enterprise and highly integrated environments.
Experience developing platform strategy, capability roadmaps, investment plans and business cases.
Strong understanding of digital service delivery, customer experience, customer-facing applications and modern digital platform architecture.
Experience leading technology modernisation programmes and continuous improvement initiatives.
Strong understanding of cloud technologies, platform management and digital service operations.
Demonstrated ability to balance strategic technology leadership with operational excellence, service reliability and people leadership.
Experience delivering secure, resilient and accessible digital services within large organisations.
Demonstrated success leading multidisciplinary teams and fostering high-performing, collaborative cultures.
Strong knowledge of Agile delivery approaches, DevSecOps practices and modern engineering disciplines.
Experience influencing enterprise technology direction and working effectively with Architecture, Security, Product and Delivery functions.
Excellent stakeholder engagement skills, with the ability to influence and build trusted relationships across all levels of an organisation.
Experience operating within large public sector, enterprise or highly regulated environments, balancing innovation with governance, security and risk management requirements.
Experience managing suppliers, vendors and technology service contracts.
Strong financial management skills, including budgeting, forecasting and investment oversight.

Responsibilities

Establish and communicate a compelling vision for MSD's Digital Channels capabilities, ensuring platform investments deliver measurable customer and business value.
Develop and deliver platform strategy, capability roadmaps and investment plans aligned to MSD's technology and digital service direction.
Lead the delivery, operation, enhancement and continuous improvement of Digital Channels services and platforms.
Partner with Architecture, Security, Experience Design and Delivery teams to enable modern, secure and accessible digital experiences.
Drive platform modernisation initiatives that improve customer outcomes, service reliability, operational efficiency and delivery speed.
Ensure Digital Channels platforms deliver high levels of availability, performance, security and resilience.
Enable timely delivery of Ministerial and legislative priorities through effective solutions that meet planned outcomes.
Champion Agile, DevSecOps and modern engineering practices to improve quality, security and delivery outcomes.
Drive simplification, standardisation and reuse across digital platforms to reduce technical debt and complexity.
Provide leadership to multidisciplinary teams, supporting workforce planning, capability development and employee growth.
Build and maintain strong relationships with business stakeholders, technology leaders, vendors and suppliers.
Manage platform budgets, governance activities, reporting and investment outcomes.