Philanthropy Donor Relations Lead

World Vision New Zealand; Auckland; On-site; NZD 55,000 - 85,000; Full time

Benefits offered by this job

Southern Cross medical insurance

Life insurance

Birthday day off

Buy additional leave

Hybrid work environment

Employee Assistance Program (EAP)

Free Wills package

Job summary

World Vision New Zealand is seeking a Relationship Officer to engage generous supporters by phone, building lasting relationships and inviting gifts in support of children. You’ll manage a donor portfolio, coach from colleagues, and have opportunities to move into a major donor role with guidance from Philanthropy Managers.

You’ll need experience in relationship-based work, a track record of meeting targets, strong communication and CRM skills, and a compassionate approach to sensitive topics.

Qualifications

• Experience in relationship-based work, such as fundraising, account management, sales or similar role.
• Track record of working towards targets and managing your own workload.
• Excellent written and spoken communication skills, and a warm, confident phone manner.
• Curiosity about people, and the ability to build trust over time.
• Comfort talking about sensitive topics, such as gifts in wills, with empathy and clarity.
• Strong organisation and data skills, including CRM experience. Microsoft Dynamics is a plus.
• A background in not-for-profit or mission led fundraising.
• Experience with mid-level or legacy donor programmes is a plus.
• A growth mindset, a keen desire to hone the craft of philanthropic fundraising, and confidence using digital tools and data with care.
• Fit with World Vision’s Christian identity and a heart for our mission.

Responsibilities

• Building genuine relationships with your donors, mostly by phone, and getting to know their story, values, and hopes.
• Creating a personal gift plan for each donor, and inviting gifts in a clear, honest way, never with pressure.
• Thanking donors and showing them the difference their gifts make for children.
• Guiding Visionaries from their first enquiry to a confirmed gift in their will.
• Spotting supporters who could give more, and learning from experienced colleagues as you grow with World Vision.
• You’ll keep accurate records in our CRM, help at donor events, and work closely with colleagues across Fundraising, Marketing, and Content.

Skills

Relationship-based work

Targets experience

Communication skills

CRM experience

Not-for-profit fundraising

Tools

Microsoft Dynamics

Job description

World Vision New Zealand is seeking a Relationship Officer to engage generous supporters by phone, building lasting relationships and inviting gifts in support of children. You’ll manage a donor portfolio, coach from colleagues, and have opportunities to move into a major donor role with guidance from Philanthropy Managers.

You’ll need experience in relationship-based work, a track record of meeting targets, strong communication and CRM skills, and a compassionate approach to sensitive topics.