People & Operations Manager – Premium Food Boutique

Hospoworld Resourcing; Auckland; On-site; NZD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary + performance

Consistent hours

Clear pathway toward future management

Generous staff discounts and daily;\n

Your birthday off

Performance rewards and team incent

Growth opportunities with an evolving

Job summary

Hospoworld Resourcing is seeking a dynamic and highly engaged Manager to lead operations and elevate the customer experience at the flagship Grey Lynn location in Auckland. You will partner with the Manager to empower a team of approximately 60 people, driving daily operational standards, product presentation, and a vibrant team environment in a fast-paced boutique setting.

The role requires demonstrated leadership of customer-facing teams in high-volume hospitality or culinary environments, a

Qualifications

• Demonstrated experience leading customer-facing teams in high-volume environments.
• Deep passion for premium food and artisanal ingredients.
• Excellent customer service instincts and relationship-building abilities.
• Ability to manage competing priorities in a fast-paced hospitality setting.
• Strong attention to detail and standard-setting mindset.

Responsibilities

• Lead, coach, and inspire a diverse, high-performing team on the floor.
• Maintain a strong on-floor presence and uphold high service standards.
• Create an inviting atmosphere connecting customers with premium offerings.
• Oversee daily operations, visual merchandising, and product quality.
• Drive stock, inventory, and supply chain processes for fresh categories.
• Maintain focus and momentum during high-volume periods.
• Respond confidently to operational challenges.
• Support team development and engagement.
• Collaborate with management to continually improve operations.
• Take ownership of operations in the Manager's absence.

Skills

Team leadership

Customer service

Hospitality

Operations management

Communication

Job description

Hospoworld Resourcing is seeking a dynamic and highly engaged Manager to lead operations and elevate the customer experience at the flagship Grey Lynn location in Auckland. You will partner with the Manager to empower a team of approximately 60 people, driving daily operational standards, product presentation, and a vibrant team environment in a fast-paced boutique setting.

The role requires demonstrated leadership of customer-facing teams in high-volume hospitality or culinary environments, a