Management - People Operations Food

Hospoworld Resourcing; Auckland; On-site; NZD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary + performance

Consistent hours

Clear pathway toward future management

Generous staff discounts and daily;\n

Your birthday off

Performance rewards and team incent

Growth opportunities with an evolving

Job summary

Hospoworld Resourcing is seeking a dynamic and highly engaged Manager to lead operations and elevate the customer experience at the flagship Grey Lynn location in Auckland. You will partner with the Manager to empower a team of approximately 60 people, driving daily operational standards, product presentation, and a vibrant team environment in a fast-paced boutique setting.

The role requires demonstrated leadership of customer-facing teams in high-volume hospitality or culinary environments, a

Qualifications

• Demonstrated experience leading customer-facing teams in high-volume environments.
• Deep passion for premium food and artisanal ingredients.
• Excellent customer service instincts and relationship-building abilities.
• Ability to manage competing priorities in a fast-paced hospitality setting.
• Strong attention to detail and standard-setting mindset.

Responsibilities

• Lead, coach, and inspire a diverse, high-performing team on the floor.
• Maintain a strong on-floor presence and uphold high service standards.
• Create an inviting atmosphere connecting customers with premium offerings.
• Oversee daily operations, visual merchandising, and product quality.
• Drive stock, inventory, and supply chain processes for fresh categories.
• Maintain focus and momentum during high-volume periods.
• Respond confidently to operational challenges.
• Support team development and engagement.
• Collaborate with management to continually improve operations.
• Take ownership of operations in the Manager's absence.

Skills

Team leadership

Customer service

Hospitality

Operations management

Communication

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Hospoworld Resourcing – Auckland, North Island

This is a high-end, fast-growing boutique business located in Grey Lynn. Driven by a passion for premium food, artisanal ingredients, and culinary excellence, they deliver an energetic customer experience with the standards, rhythm, and excitement of a top-tier restaurant.

We are seeking a dynamic, highly engaged Manager to lead operations and elevate customer experience at the flagship Grey Lynn location. Working closely with the Manager, you will lead and empower a team of approximately 60 people, driving daily operational standards, product presentation, and a vibrant team environment in a fast-paced setting.

Key Responsibilities

• Lead, coach, and inspire a diverse, high-performing team in a fast-paced environment.
• Maintain a strong, active presence on the floor, setting high operational and hospitality-level service standards.
• Cultivate an inviting, energetic atmosphere that connects customers with premium and artisanal food offerings.
• Oversee daily operations, visual merchandising, and product quality to ensure a premium aesthetic.
• Drive effective stock, inventory, and supply chain processes across fresh and specialty food categories.
• Maintain focus, organisation, and momentum across the team during high-volume trading periods.
• Respond confidently to customer and operational challenges.
• Support team performance, development, and workplace engagement.
• Work closely with the management to continually improve operations.
• Take ownership of operations in the Manager's absence.

This is a high-end, fast-growing boutique business located in Grey Lynn. Driven by a passion for premium food, artisanal ingredients, and culinary excellence, they deliver an energetic customer experience with the standards, rhythm, and excitement of a top-tier restaurant.

We are seeking a dynamic, highly engaged Manager to lead operations and elevate customer experience at the flagship Grey Lynn location. Working closely with the Manager, you will lead and empower a team of approximately 60 people, driving daily operational standards, product presentation, and a vibrant team environment in a fast-paced setting.

Key Responsibilities

• Lead, coach, and inspire a diverse, high-performing team in a fast-paced environment.
• Maintain a strong, active presence on the floor, setting high operational and hospitality-level service standards.
• Cultivate an inviting, energetic atmosphere that connects customers with premium and artisanal food offerings.
• Oversee daily operations, visual merchandising, and product quality to ensure a premium aesthetic.
• Drive effective stock, inventory, and supply chain processes across fresh and specialty food categories.
• Maintain focus, organisation, and momentum across the team during high-volume trading periods.
• Respond confidently to customer and operational challenges.
• Support team performance, development, and workplace engagement.
• Work closely with the management to continually improve operations.
• Take ownership of operations in the Manager's absence.

Requirements & Experience

• Demonstrated experience leading customer-facing teams in high-volume specialty, hospitality, or culinary environments.
• A deep passion for food, specialty ingredients, and boutique food operations.
• Excellent customer service instincts and strong relationship-building capabilities.
• Ability to manage competing priorities in a fast-paced environment.
• High attention to detail and standard-setting mindset.
• Proactive, practical problem-solving approach.
• Strong communication skills across all team levels.
• Ambition to develop further into management.

Benefits & Rewards

• Competitive base salary + performance bonus.
• Consistent hours
• Clear pathway toward future management opportunities.
• Generous staff discounts and daily complimentary coffee.
• Your birthday off.
• Performance rewards and team incentives.
• Opportunity to grow with an ambitious, evolving business.