People Experience Coordinator

Ministry Of Justice; Wellington; On-site; NZD 67,000 - 90,000; Full time

Job summary

Ministry of Justice in New Zealand is seeking a customer-focused coordinator to support People Experience Advice and Recruitment on a fixed-term basis through to August 2027. You’ll help coordinate recruitment, employee experiences and people processes, acting as a frontline contact for managers and staff to ensure timely responses.

You’ll work with PX and Recruitment Advisors, manage shared inboxes, and apply strong organisational and communication skills to improve service delivery across the

Qualifications

• Experience in an administration, coordination, recruitment, HR, payroll, or people operations environment.
• Strong organisational skills, excellent attention to detail, and the ability to manage multiple tasks and deadlines simultaneously.
• Experience providing responsive customer service, including managing enquiries, coordinating requests, and working with shared inboxes or workflow systems.
• Confidence using Microsoft 365 applications and business systems, with the ability to quickly learn new tools and technology.
• Sound judgement and discretion when handling confidential and sensitive information.

Responsibilities

• Support recruitment, employee lifecycle activities, and people services across the Ministry.
• Act as a first point of contact for managers and employees, triaging enquiries and directing requests.
• Provide high-quality coordination, administration, systems support, and customer service.
• Collaborate with Recruitment Advisors and PX Advisors to ensure processes run smoothly.

Skills

Administration

Coordination

Recruitment

HR

Payroll

People operations

Microsoft 365

Workflow systems

Tools

Microsoft 365

Business systems

Workflow systems

Job description

Job Description

Do you enjoy being the person who keeps things moving, solves problems, and delivers great, people-centred service behind the scenes?

Te Haeata/The Opportunity

We are on the lookout for a customer-focused administration superstar to join our People Experience Advice and Recruitment team as a Coordinator on a fixed-term basis through to August 2027.

This is a varied and fast-paced role where you'll support the delivery of people services across the Ministry, helping ensure our recruitment, employee experience, and people processes run smoothly from start to finish.

Working alongside Recruitment Advisors and PX Advisors, you'll be one of the first points of contact for managers and employees, monitoring shared inboxes, triaging enquiries, and ensuring requests are responded to or directed to the right person in a timely manner. You'll provide high-quality coordination, administration, systems support, and customer service across recruitment, employee lifecycle activities, and a wide range of People Experience initiatives.

Ō Pūkenga/Skills and Experience

We're looking for someone who thrives in a fast-paced environment and enjoys being the person who keeps things organised, on track, and running smoothly. You'll be highly customer-focused, confident managing competing priorities, and able to build positive working relationships with a wide range of people.

To be successful in this role, you'll have:

• Experience in an administration, coordination, recruitment, HR, payroll, or people operations environment.


• Strong organisational skills, excellent attention to detail, and the ability to manage multiple tasks and deadlines simultaneously.


• Experience providing responsive customer service, including managing enquiries, coordinating requests, and working with shared inboxes or workflow systems.


• Confidence using Microsoft 365 applications and business systems, with the ability to quickly learn new tools and technology.


• Sound judgement and discretion when handling confidential and sensitive information.

Most importantly, you'll bring a proactive approach, a willingness to help, and a genuine commitment to delivering great service and improving the experience of those you support.

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

The PX Advice and Recruitment team plays an important role in supporting managers and employees across the Ministry. We provide practical advice, recruitment support, and people services that help create positive experiences throughout the employee lifecycle.

We're a collaborative and supportive bunch that genuinely enjoys working together. We support each other, share knowledge, celebrate successes, and make time for connection. Whether it's a morning tea, recognising a colleague's contribution, or working together to solve a complex problem, we believe great results come from great teamwork.

As one team member who has moved from a Recruitment role into an HR Advisor role within the team puts it:

\"From day one, my journey at the Ministry has been one of growth. It's been challenging, interesting and rewarding, all while being backed by a smart, supportive team who make the journey that much better.\"

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions.

Utu ā-tau/Salary

The remuneration band for this role is $67,066 to $90,008 and the appointing salary will be based on skills and experience.