People & Culture Advisor

Chemist Warehouse; Auckland; On-site; NZD 70,000 - 90,000; Full time

Job summary

Chemist Warehouse New Zealand is seeking a People & Culture Advisor to support store teams and offices with practical HR guidance. Reporting to the People & Culture Business Partner, you’ll specialise in employee relations, case management and policy development while partnering with leaders to drive a positive, compliant workplace culture.

You’ll work onsite with a fast-paced retail business, handling performance issues, investigations, onboarding, and HR documentation.

Qualifications

• Experience in an HR Advisor or HR Generalist role.
• Strong working knowledge of New Zealand employment legislation and HR best practice.
• Experience managing employee relations cases including performance management, investigations and disciplinary matters.
• Excellent written communication skills and experience preparing HR documentation.
• Strong stakeholder management and relationship-building skills.
• The ability to remain calm and professional when handling sensitive or complex situations.
• Excellent organisation skills with the ability to manage competing priorities.
• Current driver’s licence and flexibility to travel when required.

Responsibilities

• Manage and support a wide range of employee relations matters.
• Coach and guide managers through performance, conduct and behavioural issues.
• Support workplace investigations, disciplinary processes and grievance resolution.
• Prepare and review HR documentation, including meeting invitations, investigation reports, letters and outcome correspondence.
• Maintain accurate case records and ensure timely follow-up on actions.
• Identify risks, trends and opportunities to improve people practices.
• Provide practical and compliant HR advice to leaders.
• Build manager capability through coaching, training and guidance.
• Support managers to confidently handle people matters fairly and consistently.
• Foster strong relationships across stores, support offices and business functions.

Skills

HR Advisor

NZ Employment Law

Employee Relations

Stakeholder Management

Onsite Collaboration

Education

HR qualification

Job description

Help shape great workplace experiences at Chemist Warehouse New Zealand

Are you an experienced HR professional who thrives on employee relations, coaching leaders, and navigating complex people matters with confidence? We're looking for a People & Culture Advisor to join our high-performing People & Culture team and play a key role in supporting managers and team members across our growing business.

This is an opportunity to work in a fast-paced environment where no two days are the same. You'll partner closely with leaders, providing practical, commercially focused HR advice while helping create a positive and compliant workplace culture.

Job Description

Reporting to the People & Culture Business Partner, you'll be the trusted advisor for a broad range of people-related matters, with a strong focus on employee relations and case management.

You'll provide guidance and support to managers across performance management, disciplinary matters, workplace investigations, grievances, conflict resolution, absences, and employment lifecycle processes. You'll also contribute to projects, policy development, manager capability building, recruitment support, and continuous improvement initiatives.

*This is an onsite role*

What You'll Be Doing Employee Relations & Case Management

• Manage and support a wide range of employee relations matters
• Coach and guide managers through performance, conduct and behavioural issues
• Support workplace investigations, disciplinary processes and grievance resolution
• Prepare and review HR documentation, including meeting invitations, investigation reports, letters and outcome correspondence
• Maintain accurate case records and ensure timely follow-up on actions
• Identify risks, trends and opportunities to improve people practices

HR Advisory & Manager Support

• Provide practical and compliant HR advice to leaders
• Build manager capability through coaching, training and guidance
• Support managers to confidently handle people matters fairly and consistently
• Foster strong relationships across stores, support offices and business functions

Projects & Continuous Improvement

• Contribute to People & Culture initiatives and projects
• Assist with the review and enhancement of HR policies, processes and templates
• Analyse trends and provide recommendations to improve employee experience and reduce people risk

  HR Administration & Team Support

  • Support employee lifecycle activities including onboarding, transfers and offboarding
  • Assist with employment documentation and HR system maintenance
  • Partner with the wider People & Culture team to deliver exceptional service

  About You

  You’ll be a confident HR Advisor who can balance empathy with sound judgement and enjoys partnering with leaders to achieve positive outcomes.

  To be successful, you’ll bring:

  • Experience in an HR Advisor or HR Generalist role
  • Strong working knowledge of New Zealand employment legislation and HR best practice
  • Experience managing employee relations cases including performance management, investigations and disciplinary matters
  • Excellent written communication skills and experience preparing HR documentation
  • Strong stakeholder management and relationship-building skills
  • The ability to remain calm and professional when handling sensitive or complex situations
  • Excellent organisation skills with the ability to manage competing priorities
  • Relevant HR qualification, or equivalent practical experience
  • A current driver's licence and flexibility to travel when required

  Why Join Us?

  • Be part of one of New Zealand's fastest-growing retail healthcare businesses
  • Work alongside a supportive and experienced People & Culture team
  • Gain exposure to a broad range of HR activities and projects
  • Opportunities for professional development and career growth
  • Make a genuine impact on the employee experience across our business

  Over the last six years, Chemist Warehouse has grown from a single Auckland pharmacy into one of Aotearoa’s most trusted community pharmacy groups. We now operate over 50 pharmacies nationwide and continue to expand to meet increasing demand. Proudly NZ owned and operated, we’re dedicated to making healthcare more accessible by breaking down barriers to medication and support so our communities can live healthier, happier lives. Our success is driven by passionate Pharmacists who share this vision and deliver comprehensive clinical services while practicing at the top of their scope.

  What can I earn as a People and Culture Adviser