Payments Tech Support Specialist

Tribe Group; Auckland; On-site; NZD 30,000 - 47,000; Full time

Job summary

Tribe Group in Auckland is seeking a customer-focused support specialist to provide phone-based assistance for EFTPOS terminals and payment solutions. You will troubleshoot issues, guide customers to resolution, and manage a high volume of calls with accuracy while maintaining up-to-date customer records in a compliant process.

The role requires a calm, professional approach, a strong customer-service mindset, and a willingness to adapt in a fast-paced fintech environment.

Qualifications

• Previous customer service experience.
• Technical contact centre/service desk experience is a plus.
• Strong problem-solving abilities and curiosity to investigate issues.

Responsibilities

• Provide phone-based support for EFTPOS terminals and payment solutions.
• Troubleshoot technical issues and guide customers to resolution.
• Handle a high volume of calls and cases with accuracy and care.
• Identify recurring issues and work with the team on resolutions.
• Maintain accurate customer records and adhere to policies and compliance.

Skills

Customer service

Technical aptitude

Problem solving

Learning new systems

Calm under pressure

Team collaboration

Job description

Tribe Group in Auckland is seeking a customer-focused support specialist to provide phone-based assistance for EFTPOS terminals and payment solutions. You will troubleshoot issues, guide customers to resolution, and manage a high volume of calls with accuracy while maintaining up-to-date customer records in a compliant process.

The role requires a calm, professional approach, a strong customer-service mindset, and a willingness to adapt in a fast-paced fintech environment.