Payments Officer

ACC New Zealand; Auckland; On-site; NZD 54,000 - 67,000; Full time

Benefits offered by this job

9% superannuation

Life insurance

Income protection

Flexible superannuation options

Job summary

ACC New Zealand is hiring Payments Officers for a full-time role based in New Zealand. The position involves accurate, timely and efficient processing of claim and treatment related payments, with a Monday–Friday 8am–6pm schedule.

Several positions are available, with the option to be based at our Wellington office. Start date is Monday 18 January 2027, and the appointing salary is $60,486 with a 9% superannuation contribution.

Qualifications

• Demonstrated accuracy in handling high volumes of payments and invoices.
• Ability to learn new digital systems and tools quickly.
• Strong attention to detail and accuracy under pressure.
• Comfort with working within ACC policies, legislation and agreements.

Responsibilities

• Determine validity of payments/eligibility for entitlements.
• Authorise and process payments for providers in a timely manner.
• Resolve enquiries via phone or email.
• Enter and update invoices in our system.

Skills

Attention to detail

Fast-paced environment

Tech-savvy

Time management

Tools

Payment systems

Job description

• Work Monday to Friday, between the hours of 8am - 6pm
• Build your career in Payments with ACC

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident.

You can find more about ACC and the work we do here .

About the role | Mō te tūranga mahi

We are recruiting for Payments Officers with a set start date of Monday 18 January 2027. This is a full-time role (40 hours a week), working Monday to Friday between the hours of 8am and 6pm.

We have multiple positions available that can be based at our Wellington office.

As a Payments Officer you will be responsible for accurate, timely and efficient processing of claim and treatment related payment transactions. At the centre of it all, you will demonstrate high-quality customer service and have a collaborative working style.

A large part of this role is working across a high volume of transactions and working through multiple systems that requires a good attention for detail and a natural ability to navigate digital systems and tools.

If you are a bit of a whizz on the keyboard with an eagle eye for detail this could be your next role.

Some of the day-to-day activities in this role include:

• Determine validity of payments/eligibility for entitlements
• Working in accordance with ACC legislation, policy and contractual agreements to ensure timely payment and/or resolution.
• Authorising and processing payments for our providers in a timely manner
• Resolution of enquires (either over the phone or email)
• Entering and updating invoices into our system

About you | Mōu

We're looking for people to join our Service Delivery teams around the regions so we can continue to meet the demands of the growth in claims volumes, support change interventions underway and execute on initiatives in the Rehabilitation Performance Improvement Programme (RPIP).

• Ability to work well with people within ACC, our clients and external providers.
• Exceptional attention to detail and can maintain high accuracy with a high workload.
• Are confident using technology and quick to learn new systems.
• Enjoy working in a fast-paced environment and can prioritise workload to meet deadlines.
• Experience with payments and invoicing is not essential, but it will be an advantage.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

The appointing salary for this role will be $60,486 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.