Patient-First Medical Receptionist: Calm, Tech-Savvy

Tend; Upper Harbour; On-site; NZD 30,000 - 39,000; Part time

Job summary

Tend is seeking a medical receptionist to join our Auckland practice network. You will be the calm, reassuring voice for patients, expertly managing schedules and using our technology to minimize busy work while ensuring high-quality patient care.

Ideal candidates bring substantial medical reception experience, a passion for helping people, and an ability to stay composed under pressure. We value empathy, efficiency, and a commitment to accessible healthcare for all patients.

Qualifications

• Substantial medical reception experience.
• Ability to build relationships, not just fill seats.
• Stay calm under pressure with support from the team.
• Care about patients while combining efficiency with high standards.
• Defuse tension with empathy rather than authority.
• Enjoy getting details right and making someone's day better.
• Be part of a professionalising reception role.
• Healthcare should feel accessible, not intimidating.

Responsibilities

• Be the calm, knowledgeable voice when patients are stressed or confused.
• Orchestrate complex schedules while making it look effortless.
• Use our tech platform to eliminate busy work, so you can focus on people.
• Collaborate with clinical teams who value and respect your expertise.
• Handle difficult conversations with grace.
• Contribute ideas that actually get implemented.

Skills

Medical reception experience

Relationship-building

Calm under pressure

Empathy

Job description

Tend is seeking a medical receptionist to join our Auckland practice network. You will be the calm, reassuring voice for patients, expertly managing schedules and using our technology to minimize busy work while ensuring high-quality patient care.

Ideal candidates bring substantial medical reception experience, a passion for helping people, and an ability to stay composed under pressure. We value empathy, efficiency, and a commitment to accessible healthcare for all patients.