Patient Care Assistant, Module 11 Cardiology Clinic

Te Whatu Ora - Health New Zealand; Auckland; On-site; NZD 42,000 - 54,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Patient Care Assistant for our Cardiology Clinic to support patient experience in outpatient services. You will work with Registered Nurses and health professionals to ensure smooth clinic operations.

Responsibilities include front desk duties, patient registration in the iPM system, managing calls and appointments, maintaining rooms, and protecting patient privacy while delivering high-quality care. Flexible teamwork essential.

Qualifications

• Minimum of one year's experience in a service-based environment.
• Strong organisational skills with the ability to prioritise and meet deadlines.
• Excellent interpersonal and communication abilities.
• Proven team collaboration skills and adaptability in a fast-paced setting.

Responsibilities

• Provide front desk reception services by verifying patient contact details, ensuring clinical staff are promptly informed of patient arrivals, and accurately registering patients in the iPM system
• Manage phone calls, appointments and clinical records
• Maintain tidy, well-stocked consultation rooms including linen and stationery
• Uphold patient privacy and confidentiality while delivering exceptional care
• Assisting the team to ensure smooth clinic operations

Skills

Customer service

Organization

Communication

Teamwork

Job description

Patient Care Assistant, Module 11 Cardiology Clinic

• Join a dedicated team making a real difference in our Cardiology Clinic
• Be part of a passionate team making a tangible impact on patients lives

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking a motivated Patient Care Assistant to enhance the patient experience within our Cardiology Clinic. Working closely with Registered Nurses and Health Professionals, you will play a crucial role in delivering efficient, patient-centred outpatient services. Your contribution will directly support the smooth running of the clinic.

Key Responsibilities:

• Provide front desk reception services by verifying patient contact details, ensuring clinical staff are promptly informed of patient arrivals, and accurately registering patients in the iPM system
• Manage phone calls, appointments and clinical records
• Maintain tidy, well-stocked consultation rooms including linen and stationery
• Uphold patient privacy and confidentiality while delivering exceptional care
• Assisting the team to ensure smooth clinic operations

About You

You are a dependable team player with a blend of administrative expertise and outstanding customer service skills. Your ability to prioritize tasks, communicate effectively, and collaborate with colleagues will be essential in this dynamic healthcare environment.

The ideal candidate will need to have;

• Minimum of one years experience in a service- based environment
• Strong organisational skills with the ability to prioritize and meet deadlines
• Excellent interpersonal and communication abilities
• Proven team collaboration skills and adaptability in a fast-paced setting

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Closing Date: 26th October 2026

Job details

Job Reference:

Job Reference: CMH202617671

Location:

North Island - Auckland - South & East Auckland

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - Administration