Cardiology Clinic: Patient Care & Front Desk Assistant

Te Whatu Ora - Health New Zealand; Auckland; On-site; NZD 42,000 - 54,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Patient Care Assistant for our Cardiology Clinic to support patient experience in outpatient services. You will work with Registered Nurses and health professionals to ensure smooth clinic operations.

Responsibilities include front desk duties, patient registration in the iPM system, managing calls and appointments, maintaining rooms, and protecting patient privacy while delivering high-quality care. Flexible teamwork essential.

Qualifications

• Minimum of one year's experience in a service-based environment.
• Strong organisational skills with the ability to prioritise and meet deadlines.
• Excellent interpersonal and communication abilities.
• Proven team collaboration skills and adaptability in a fast-paced setting.

Responsibilities

• Provide front desk reception services by verifying patient contact details, ensuring clinical staff are promptly informed of patient arrivals, and accurately registering patients in the iPM system
• Manage phone calls, appointments and clinical records
• Maintain tidy, well-stocked consultation rooms including linen and stationery
• Uphold patient privacy and confidentiality while delivering exceptional care
• Assisting the team to ensure smooth clinic operations

Skills

Customer service

Organization

Communication

Teamwork

Job description

Health New Zealand | Te Whatu Ora is seeking a Patient Care Assistant for our Cardiology Clinic to support patient experience in outpatient services. You will work with Registered Nurses and health professionals to ensure smooth clinic operations.

Responsibilities include front desk duties, patient registration in the iPM system, managing calls and appointments, maintaining rooms, and protecting patient privacy while delivering high-quality care. Flexible teamwork essential.