Parts Interpreter/Customer Service Specialist

Partmaster; Hamilton; On-site; NZD 48,000 - 60,000; Full time

Job summary

Partmaster in Hamilton is seeking a Parts Interpreter/Customer Service Specialist. This is a customer-focused role with a strong sales component.

You will help customers find the right automotive parts, build lasting relationships, and identify opportunities to grow the Hamilton branch’s customer base, working closely with the Branch Manager and team.

If you have experience in automotive parts, excellent communication, and a proactive, team‑oriented attitude, join our busy, supportive branch.

Qualifications

• Previous experience in automotive parts or a related automotive role.
• Strong product knowledge and parts interpretation skills.
• Excellent communication and customer service skills.
• A confident and proactive approach to sales and business development.
• The ability to multitask and work effectively in a busy environment.
• A full, clean New Zealand driver licence.

Responsibilities

• Source and supply automotive parts to trade customers
• Provide knowledgeable, friendly and efficient customer service
• Build and maintain strong relationships with existing customers
• Identify and develop new business opportunities
• Follow up sales opportunities and maximise customer satisfaction
• Work closely with the Branch Manager and wider team to achieve branch targets
• Contribute to a positive, productive and team-focused branch environment

Skills

Customer service

Sales

Parts interpretation

Communication

Teamwork

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Parts Interpreter/Customer Service Specialist

This is a customer-focused role with a strong sales component. You'll be responsible for helping customers find the right parts, building lasting relationships, and identifying opportunities to grow the branch's customer base.

Key responsibilities

Source and supply automotive parts to trade customers

Provide knowledgeable, friendly and efficient customer service

Build and maintain strong relationships with existing customers

Identify and develop new business opportunities

Follow up sales opportunities and maximise customer satisfaction

Work closely with the Branch Manager and wider team to achieve branch targets

Contribute to a positive, productive and team-focused branch environment

About you

Previous experience in automotive parts or a related automotive role

Strong product knowledge and parts interpretation skills

Excellent communication and customer service skills

A confident and proactive approach to sales and business development

The ability to multitask and work effectively in a busy environment

A positive, solution-focused attitude

The ability to work well as part of a team

A full, clean New Zealand driver licence

About us

Partmaster is New Zealand's largest 100% Kiwi-owned aftermarket automotive parts distributor. For more than 38 years, we've built our success on quality parts, exceptional service, and strong relationships with customers across the automotive trade.

A supportive, team-focused working environment

Career development opportunities within a nationwide network

The opportunity to work with people who share your passion for the automotive industry

The chance to make a real contribution to the success and growth of the Hamilton branch