Parts Coordinator

Trade Depot; Hamilton; On-site; NZD 55,000 - 90,000; Full time

Job summary

Trade Depot is seeking an organized, proactive Parts Coordinator to own our spare parts operation, improve processes, and support a fast-growing service team in New Zealand. The role directly impacts customer satisfaction, technician productivity, and business performance.

You’ll establish best-practice procedures for ordering, receiving, storing, tracking, and issuing parts while collaborating with technicians and suppliers to ensure timely availability and accurate dispatch of parts.

Qualifications

• Experience in inventory management and warehouse coordination.
• Experience with purchasing, supplier relationships, and stock control.
• Strong organizational skills and exceptional attention to detail.
• Experience developing or improving inventory systems, processes, and procedures.

Responsibilities

• Develop and maintain a scalable spare parts management system for the service department.
• Manage full spare parts inventory lifecycle, stock levels and min/max quantities.
• Conduct regular stocktakes, cycle counts, and coordinate with technicians.
• Build strong supplier relationships and monitor supplier performance and pricing.
• Identify opportunities to improve purchasing efficiency and reduce costs.

Skills

Inventory management

Warehouse coordination

Parts coordination

Purchasing

Forecasting

Microsoft Office

Communication

Problem solving

Attention to detail

Tools

Inventory management systems

MS Excel

ERP software

Job description

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Build the Engine Behind Exceptional Customer Service

Trade Depot is one of New Zealand's fastest-growing home improvement retailers, helping Kiwis create homes they love with an extensive range of bathrooms, kitchens, appliances, solar solutions, furniture, plumbing, electrical products, and more.

With branches in Auckland, Hamilton, and Christchurch, we're growing rapidly, and with that growth comes opportunity.

We're looking for an organised, proactive, and solutions-focused Parts Coordinator to take ownership of our spare parts operation and help drive the next stage of our service excellence journey.

This is more than an inventory role. It's an opportunity to build, improve, and lead a critical function that directly impacts customer satisfaction, technician productivity, and business performance.

Why This Role Matters

When the right part is available at the right time, customers receive faster service, technicians work more efficiently, and our business performs at its best.

As our Parts Coordinator, you'll be at the heart of our service operation, creating systems, improving processes, and ensuring our growing team has everything they need to deliver outstanding results.

You'll have the autonomy to make a real impact while working alongside a supportive team in one of New Zealand's most exciting growth businesses.

What You'll Be Doing

Lead Our Spare Parts Function

• Develop and maintain an efficient spare parts management system that supports our expanding service department.
• Establish best-practice processes for ordering, receiving, storing, tracking, and issuing parts.

Inventory Management & Stock Control

• Manage the full spare parts inventory lifecycle.
• Monitor stock levels and maintain appropriate minimum and maximum quantities.
• Implement replenishment processes to minimise shortages and excess stock.
• Conduct regular stocktakes and cycle counts to ensure inventory accuracy.
• Work closely with technicians and service teams to ensure parts are available when needed.
• Help reduce service delays through effective planning and coordination.
• Ensure fast and accurate identification and dispatch of required parts.
• Build strong supplier relationships to secure competitive pricing, quality products, and reliable supply.
• Manage purchasing activities and monitor supplier performance.
• Identify opportunities to improve purchasing efficiency and reduce costs.
• Analyse usage trends and demand patterns to improve forecasting.
• Recommend and implement process improvements.
• Identify opportunities to increase operational efficiency, reduce waste, and improve service outcomes.

What Success Looks Like

In this role you'll:

• Create an organised, scalable spare parts operation
• Improve technician productivity and service turnaround times
• Maintain high inventory accuracy and availability
• Build strong supplier partnerships
• Become the go-to expert for all spare parts coordination activities

About You

We're looking for someone who enjoys solving problems, creating order from complexity, and continuously improving the way things are done.

You will bring:

• Proven experience in inventory management, warehouse coordination, parts coordination, purchasing, or a similar operational role.
• Experience within appliance, automotive, engineering, manufacturing, logistics, or service industries would be highly advantageous.
• Strong organisational skills and exceptional attention to detail.
• Experience developing or improving inventory systems, processes, and procedures.
• Sound knowledge of stock control, forecasting, replenishment, and purchasing principles.
• Strong computer skills, including inventory management systems and Microsoft Office.
• Excellent communication skills and the ability to work effectively with technicians, suppliers, warehouse teams, and management.
• A proactive mindset with a passion for efficiency and continuous improvement.
• Strong problem-solving and analytical capabilities.
• The ability to prioritise and thrive in a fast-paced environment.

Why Join Trade Depot?

Make a Real Impact

• Take ownership of a critical business function and help shape how it operates as we continue to grow.
• Join a fast-growing New Zealand business where high performers are recognised and given opportunities to develop and advance.

Supportive Team Culture

Work alongside passionate people who value teamwork, innovation, and getting things done.

Stability and Growth

Become part of a company that continues to expand across New Zealand and invest in its people, systems, and future.

Competitive Package

Receive a competitive salary package aligned with your experience and contribution.

About Trade Depot

At Trade Depot, we're passionate about making home improvement easy, affordable, and accessible for Kiwi customers.

Our growth has been driven by great products, competitive pricing, and exceptional service, but most importantly, by great people. As we continue to expand, we're looking for talented individuals who want to build their careers with us and contribute to something exciting.

Ready to Take Ownership and Make Your Mark?

If you're an organised, driven professional who enjoys building efficient systems, solving operational challenges, and making a genuine impact, we'd love to hear from you.