Part-Time Sales Assistant - Tauriko

Animates Holdings NZ Ltd; Tauranga; On-site; NZD 30,000 - 34,000; Part time

Benefits offered by this job

Tailored career development

Generous retail/clinic discounts

Parental leave benefits

Paws for Good volunteer leave

Bereavement leave

Employee assistance program

Business stability

Job summary

Animates Holdings NZ Ltd in Tauranga is seeking a permanent, part-time Customer Service Assistant for our Tauriko store. You’ll be part of an energetic team delivering pet care guidance, quality products and helpful service.

You’ll help with specialist nutrition advice, educational toys, tank-mates knowledge and may fulfil eCommerce orders; you may lift up to 20kg and work Fridays, Saturdays, and Mondays with flexibility for extra shifts.

Qualifications

• Experience in a customer facing role (retail experience preferred).
• Physical ability to lift stock (up to 20kg).
• Flexibility to work weekdays, weekends and public holidays.
• Positive attitude and dedication to being a valuable team member.

Responsibilities

• This isn’t your regular customer service role; your advice and products help pets live better lives.
• Provide specialist nutrition guidance, suggest educational toys and tank-mate knowledge.
• Fulfil eCommerce orders and assist with lifting heavy items such as dog food.

Skills

Customer service

Retail experience

Flexibility

Job description

At Animates, we’re passionate about helping pet parents give their pets the happiest, healthiest lives possible.

Animates is New Zealand’s largest pet care specialist, with 48 retail stores, 27 grooming salons and 14 vet clinics working together across communities to support the wellbeing of pets. Every day our teams empower pet parents with trusted advice, quality products and expert services so they can make informed decisions for the animals they love.

As part of our busy, centrally located Tauriko store, you’ll be part of an energetic team who are passionate about Pets, Retail and Customer Service.

This is a permanent, part-time position, rostered to work Fridays, Saturdays and Mondays with flexibility to pick up extra shifts.

What will I be doing?

This isn’t your regular customer service role. Here at Animates, the advice you give and the products you sell make a real difference to the lives of pets.

Our values-led culture and extensive training will develop your expertise to provide specialist nutrition advice, suggest educational toys and know what fish species make good tank-mates + much more! Other daily tasks include fulfilling eCommerce orders, and you may be required to lift heavy items e.g. bags of dog food.

What we’re looking for:

You’ll pride yourself on delivering customer service excellence, proactively seek solutions and be committed to ongoing learning.

To be successful you’ll also have:

• Experience in a customer facing role (retail experience preferred)
• Physical ability to lift stock (up to 20kg)
• Flexibility to work weekdays, weekends and public holidays
• A positive attitude and dedication to being a valuable team member

We also offer:

• Tailoredcareer development – whether you're interested in leadership, groomingroles, or becoming a puppy school trainer, we offer a range of progressionpathways and hands‑on support to help you grow in the direction that suitsyou best
• Generous discounts at our retailstores and vet clinics
• Parental leave benefits to supportyour growing family
• Give back to your chosen charitiesthrough our ‘Paws for Good’ volunteer leave
• Paid bereavement leave following theloss of a pet
• Access to free counselling throughour Employee Assistance Programme
• Stability. Be part of a businessthat’s growing and thriving

Why you'll love Animates:

We’re proud to offer a genuinely supportive and inclusive culture, where our leaders care deeply about the wellbeing of their teams and everyone lives our values of passion, authenticity, care, knowledge, and togetherness. As a Rainbow Tick Certified Employer, we encourage you to bring your whole self to work.

We’re also honoured to be the first organisation in Aotearoa to achieve Gold level recognition in the Mental Health First Aid Workplace Recognition Programme. This reflects how seriously we take mental health and wellbeing—through training our people in Mental Health First Aid, creating safe and open environments to talk, and making sure everyone feels supported, connected, and able to look out for one another every day.

If you share our love for the pet parents we serve, the merchandise we sell, and the work we do, this is a place for you to build a rewarding career!