Outlet Manager: Lead Team, Drive Sales & Standards

Sime Darby; Blenheim; On-site; NZD 55,000 - 75,000; Full time

Job summary

Blenheim Yum Yum Kebab and Smoothies is seeking an experienced Outlet Manager to lead day-to-day operations, staff rostering and customer service at our Blenheim outlet. You will drive profitability through effective stock control, cost management and service excellence.

The role requires strong leadership, planning and decision-making abilities, with a focus on maintaining food quality, safety and regulatory compliance while delivering excellent guest experiences.

Qualifications

• Minimum two years’ relevant retail, hospitality or outlet management experience.
• NZQF Level 4 qualification or higher in related field.
• Either qualification or work experience is required.
• Demonstrated ability to independently manage and make operational decisions for a retail or hospitality outlet.
• Strong commercial awareness of sales, costs, stock control and profitability.

Responsibilities

• Take overall responsibility for the day-to-day operation and commercial performance of the outlet.
• Plan and manage staffing requirements, rosters, shift allocation and workforce utilisation to meet business needs.
• Lead and manage staff performance, including training, development, performance expectations and workplace standards.
• Monitor sales, revenue, cash handling, operating costs and outlet performance, and identify opportunities to improve profitability.
• Manage stock levels, purchasing requirements, inventory control and wastage, including coordination with suppliers.
• Review customer demand, sales patterns and operational performance to support business and product decisions.
• Maintain high standards of customer service and resolve customer issues appropriately.
• Ensure food quality, presentation, hygiene, health and safety, and regulatory requirements are consistently maintained.
• Coordinate ordering, receiving and stock management to ensure appropriate product availability.
• Maintain and review operational and financial records and provide performance information and recommendations to management.
• Implement promotional activities and initiatives to increase sales, customer engagement and outlet performance.
• Identify operational issues and implement practical solutions to improve efficiency, service delivery and profitability.
• Take responsibility for maintaining the outlet, equipment and facilities to appropriate operational standards.

Skills

Leadership

Planning

Customer service

Stock control

Education

NZQF Level 4 qualification in Hospitality or related field

Job description

Blenheim Yum Yum Kebab and Smoothies is seeking an experienced Outlet Manager to lead day-to-day operations, staff rostering and customer service at our Blenheim outlet. You will drive profitability through effective stock control, cost management and service excellence.

The role requires strong leadership, planning and decision-making abilities, with a focus on maintaining food quality, safety and regulatory compliance while delivering excellent guest experiences.