Operations Support | Multi-Site Fitness Network

Wellfit Group Ltd; Hamilton; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive remuneration

Gym membership

Company phone and laptop

Company car for travel

Work across three brands (NZ)

Franchise network collaborations

Influence operational standards & benf

Support from operations team

NZ-owned organisation

Job summary

WellFit Group Ltd is seeking an Operations Support professional to connect franchise partners, club owners and operational teams across our NZ gym network. The role focuses on keeping clubs safe, consistent and delivering a first‑class member experience.

You will build trusted relationships, identify issues early and implement practical solutions across Flex Fitness, NRG Health & Fitness and FLX Wellness. Reporting to the Group Operations Manager, the role is hands-on and multi-site.

Qualifications

• Experience in fitness, health, wellness or related service industries.
• Franchise or multi-site operations experience.
• Customer or member experience focus.
• Training, onboarding and operational implementation experience.
• Business improvement planning and action tracking.
• Ability to work with owners, managers, suppliers and internal stakeholders.

Responsibilities

• Build strong relationships with franchisees, club owners and site managers.
• Provide practical operational support across multiple brands.
• Conduct club visits, audits and follow-up actions.
• Ensure compliance with brand standards, health and safety, and member experience.
• Assist clubs with access systems, facilities and service continuity.
• Record incidents, complaints and agreed tasks and track follow-through.
• Review operational performance indicators and support improvement plans.
• Identify recurring issues and opportunities to improve consistency across the network.
• Support new club openings, onboarding and day-to-day operations transition.
• Coordinate with franchisees, contractors, suppliers, marketing and internal teams.

Skills

Fitness & wellness

Franchise operations

Customer experience

Training & onboarding

Business improvement

Stakeholder management

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Operations Support | Multi-Site Fitness Network

Wellfit Group Ltd – Hamilton, North Island

Make a practical difference across a growing New Zealand fitness network WellFit Group is seeking a capable and relationship-focused Operations Support professional to support franchisees, club owners, club managers, and operational teams across our growing network of over 50 gyms in New Zealand.

WellFit Group is 100% New Zealand-owned and operated. We are the parent company of Flex Fitness, NRG Health & Fitness and FLX Wellness, with a mission to move 100,000 Kiwis every week!

Reporting to the Group Operations Manager, this is a hands‑on, multi‑site role that will help ensure our clubs operate safely, consistently and effectively while delivering a high-quality member experience.

About the role

You will act as a key operational link between WellFit Group, our franchise partners, and club teams. You will build trusted relationships, identify operational issues early and support clubs to implement practical solutions.

Your responsibilities will include:

• Building strong working relationships with franchisees, club owners and site managers.

• Providing practical day-to-day operational support across Flex Fitness, NRG Health & Fitness and FLX Wellness.

• Conducting regular club visits, operational reviews, audits and follow-up activities.

• Supporting franchise compliance, brand standards, health and safety, presentation, cleanliness and member experience.

• Assisting clubs with access systems, facilities, operational continuity and service disruptions.

• Recording and following up incidents, complaints, compliance actions and agreed tasks.

• Reviewing operational performance indicators and supporting practical business improvement plans.

• Identifying recurring issues, avoidable costs and opportunities to improve consistency across the network.

• Supporting new club openings, franchisee onboarding and the transition into stable day‑to‑day operations.

• Coordinating with franchisees, contractors, suppliers, Marketing and internal stakeholders.

• Delivering or assisting with franchise and club training.

• Preparing clear regional updates for the Group Operations Manager.

• Supporting approved group‑wide operational projects and initiatives.

This is a varied role suited to someone who enjoys being close to the operation, working with business owners and ensuring that agreed actions are completed properly.

About you

You will be a practical, organised and commercially minded professional who can build trust quickly while maintaining clear standards and accountability.

You will ideally bring experience across a number of the following areas:

• Fitness, health, wellness or a related service industry.

• Franchise or Multi‑site operations.

• Customer or member experience.

• Training, onboarding and operational implementation.

• Business improvement and action planning.

• Working with owners, managers, suppliers and other stakeholders.

The Values you bring

At WellFit Group, how we work is just as important as what we achieve. We are looking for someone whose approach reflects our core values.

Loyalty

You build enduring, trust‑based relationships with franchisees, club teams and colleagues across all three brands. You act in the best interests of the wider WellFit Group, show commitment to the long‑term success of our partners and follow through consistently on your commitments.

Integrity

You communicate openly and honestly, take ownership of outcomes and address issues directly and constructively. You are fair, practical and thoughtful in your decision‑making, and understand the importance of acting in the best interests of the Group, its franchise partners and its members.

Hard work

You bring energy, resilience and sustained effort to a role with multiple priorities, locations and stakeholders. You are willing to do the work that needs to be done even if it means a long day here or there; you'll lead by example and maintain a high standard of operational discipline and follow‑through.

Professionalism and enthusiasm

You communicate clearly, respectfully and with purpose at every level of the organisation. You take pride in representing the WellFit Group brand and the brands it supports, bringing genuine enthusiasm for the fitness and wellness industry and for helping more New Zealanders live healthier, more active lives.

You will also bring a coaching mindset, supporting franchisees and club teams with patience, confidence and practical guidance.

You will also demonstrate:

• Strong relationship‑building skills.

• Excellent organisation and follow‑through.

• Clear, confident and professional communication.

• Commercial thinking and sound judgement.

• The ability to manage multiple priorities across different locations.

• A high level of accountability and personal integrity.

• The confidence to provide constructive feedback and elevate issues when required.

• A genuine enthusiasm for the health and fitness industry.

Experience with specific systems is not essential. Training will be provided.

What we offer

• Competitive remuneration.

• Gym membership.

• Company phone and laptop.

• Access to a company car when travelling for work.

• The opportunity to work across three recognised New Zealand fitness and wellness brands.

• A varied role with regular interaction across the franchise network.

• The opportunity to influence operational standards, member experience and business performance.

• Support from an experienced operations team.

• The opportunity to contribute to the growth of a proudly New Zealand‑owned organisation.

Working arrangements

• Standard hours are Monday to Friday, 8:30 am to 5:00 pm.

• Office‑based in Hamilton.

• Regular travel throughout New Zealand is required.

• Some weekend availability will be expected.

• A current full New Zealand driver's licence is essential.

• Pre‑employment checks may apply.

Applications close on 21 October 2026.

WellFit Group is committed to loyalty, integrity and hard work, and to creating strong, well‑run fitness businesses that positively impact the health and wellbeing of New Zealand communities.