Operations Quality Manager

Placements24; Queenstown; On-site; NZD 96,000 - 138,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Professional development

Job summary

Placements24 in Queenstown, Eastern Cape, seeks an experienced Operations Quality Manager to establish and maintain QMS across all operations, driving product quality and customer satisfaction. The role requires lean principles, regulatory awareness, and leadership of the quality team.

You will guide CAPA programs, data-driven improvements, and cross-functional collaboration with production, engineering, and supply chain to embed quality into every phase of operations.

Qualifications

• Bachelor's degree in Engineering, Science, Operations Management, or a related field.
• Minimum of 5-7 years of experience in quality management, with a focus on manufacturing or operations.
• Proven experience in developing and implementing QMS, preferably ISO 9001 certified.
• Strong knowledge of quality control tools and methodologies (e.g., SPC, FMEA, Root Cause Analysis).
• Demonstrated experience in leading and managing a quality assurance team.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication, leadership, and interpersonal skills.
• Proficiency in quality management software and data analysis tools.
• Ability to work effectively with cross-functional teams.
• Commitment to upholding high standards of quality and operational excellence.

Responsibilities

• Develop, implement, and maintain comprehensive quality management systems (QMS) across all operational areas.
• Establish and monitor quality control procedures and standards for raw materials, in-process production, and finished goods.
• Lead and mentor the quality assurance and control team, providing guidance and performance management.
• Conduct regular quality audits and inspections to ensure compliance with internal standards and external regulations.
• Investigate and resolve quality-related issues, implementing corrective and preventive actions (CAPA).
• Analyze quality data to identify trends, root causes of defects, and opportunities for improvement.
• Collaborate with production, engineering, and supply chain teams to integrate quality into all operational phases.
• Ensure adherence to relevant industry standards and certifications (e.g., ISO 9001).
• Manage documentation related to quality processes, procedures, and records.
• Promote a culture of quality awareness and continuous improvement throughout the operations department.

Skills

Leadership

Analytical thinking

Problem solving

Communication

Cross-functional collaboration

Education

Bachelor's degree in Engineering/Science/Operations Management

Tools

SPC

FMEA

Root Cause Analysis

Quality management software

Job description

About the Role

Our client, a respected manufacturing firm in Queenstown, Eastern Cape , is seeking an experienced Operations Quality Manager. This critical role is responsible for establishing and maintaining high standards of quality across all operational processes, ensuring product integrity and customer satisfaction. The ideal candidate will have a deep understanding of quality management systems, lean manufacturing principles, and regulatory compliance. You will lead a team dedicated to quality assurance and control, driving continuous improvement initiatives and fostering a quality-centric culture throughout the organization. This is a vital position for ensuring operational excellence and upholding the company's reputation for quality.

Key Responsibilities

• Develop, implement, and maintain comprehensive quality management systems (QMS) across all operational areas.
• Establish and monitor quality control procedures and standards for raw materials, in-process production, and finished goods.
• Lead and mentor the quality assurance and control team, providing guidance and performance management.
• Conduct regular quality audits and inspections to ensure compliance with internal standards and external regulations.
• Investigate and resolve quality-related issues, implementing corrective and preventive actions (CAPA).
• Analyze quality data to identify trends, root causes of defects, and opportunities for improvement.
• Collaborate with production, engineering, and supply chain teams to integrate quality into all operational phases.
• Ensure adherence to relevant industry standards and certifications (e.g., ISO 9001).
• Manage documentation related to quality processes, procedures, and records.
• Promote a culture of quality awareness and continuous improvement throughout the operations department.

Requirements

• Bachelor's degree in Engineering, Science, Operations Management, or a related field.
• Minimum of 5-7 years of experience in quality management, with a focus on manufacturing or operations.
• Proven experience in developing and implementing QMS, preferably ISO 9001 certified.
• Strong knowledge of quality control tools and methodologies (e.g., SPC, FMEA, Root Cause Analysis).
• Demonstrated experience in leading and managing a quality assurance team.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication, leadership, and interpersonal skills.
• Proficiency in quality management software and data analysis tools.
• Ability to work effectively with cross-functional teams.
• Commitment to upholding high standards of quality and operational excellence.

Benefits

• Our client offers a competitive salary and benefits package, including medical aid and retirement fund contributions.
• Opportunities for professional development and training in quality management are provided.
• The role is based in Queenstown, Eastern Cape , within a supportive and growth-oriented work environment.
• Join a company that prioritizes quality and invests in its employees' careers.
• This position offers a stable and rewarding career in a key operational role.