Operations Manager - General Surgery

New Zealand Government; Auckland; On-site; NZD 140,000 - 190,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Waitematā seeks a highly experienced Operations Manager to oversee surgical and ambulatory services across North Shore and Waitakere Hospitals. The role focuses on delivering high-quality, safe, and efficient care in a demanding, multi-site environment.

You will partner with the Clinical Director and General Manager to optimise service performance, patient experience, and outcomes, while driving strategic financial planning and business case development to

Qualifications

• Experience leading multi-site surgical services across large hospitals.

Responsibilities

• Provide day-to-day operational oversight of surgical and ambulatory services across multiple sites.
• Partner with Clinical Director and General Manager to optimise performance, patient experience and clinical outcomes.
• Lead development of business cases and apply strategic, analytical financial planning.

Skills

Leadership

Healthcare administration

Strategic planning

Financial management

Cross-functional collaboration

Education

Bachelor's degree in Health Administration or related field

Master's degree in Health Administration (preferred)

Tools

Da Vinci robotic system

Microsoft Excel

Budgeting/Reporting software

Job description

Lead with impactDrive performanceShape the future of surgical servicesHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.Health New Zealand| Te Whatu Ora Waitematā is the largest District in New Zealand providing services to a population of more than 650,000 and employing more than 8,000 people. Our organisation values and promise statement Best Care for Everyone - serve to inspire us to continuously improve to provide the best care possible to each and every person and their family.Te Whatu Ora Waitemata is seeking a highly experienced Operations Manager to join our Surgical and Ambulatory Services division at a pivotal time for strategic developments. This is a senior leadership role with responsibility for the operational delivery of General Surgery services across North Shore and Waitakere Hospitals. Working in close partnership with the Clinical Director, you will ensure the service delivers high-quality, safe, and efficient care. You will be instrumental in driving performance, enhancing patient outcomes, and supporting the development of a high-functioning, collaborative team.Key ResponsibilitiesProvide day-to-day operational oversight of clinical and clerical teams to ensure delivery against agreed service volumes and targets.Partner with the Clinical Director and General Manager to optimise service performance, patient experience, and clinical outcomes.Lead the development of business cases and apply a strategic, analytical approach to financial and resource planning.About Surgical Services at WaitemataTe Whatu Ora Waitemata provides surgical services to a population of over 500,000 across the North Shore, Waitakere, and Rodney areas. Our services span acute and elective surgery, supported by a skilled multidisciplinary workforce and modern infrastructure. A key part of our surgical capability is Tōtara Haumaru, a state-of-the‑art facility located on the North Shore Hospital campus. This purpose-built surgical and inpatient building includes New Zealands only public Da Vinci surgical robot.About youThis role is well-suited to an experienced Operations Manager who is:Looking to expand their portfolio into a more complex, multi-site environment, orSeeking to consolidate their leadership experience in surgical services within a high-performing, strategically aligned team.You will be proactive, solutions-focused, and confident in managing the operational demands of a high-volume service. Your ability to plan, lead, and grow services in alignment with performance and financial targets will be key to your success.Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Key Responsibilities

• Provide day-to-day operational oversight of clinical and clerical teams to ensure delivery against agreed service volumes and targets.
• Partner with the Clinical Director and General Manager to optimise service performance, patient experience, and clinical outcomes.
• Lead the development of business cases and apply a strategic, analytical approach to financial and resource planning.

About Surgical Services at Waitemata

Te Whatu Ora Waitemata provides surgical services to a population of over 500,000 across the North Shore, Waitakere, and Rodney areas. Our services span acute and elective surgery, supported by a skilled multidisciplinary workforce and modern infrastructure. A key part of our surgical capability is Tōtara Haumaru, a state-of-the‑art facility located on the North Shore Hospital campus. This purpose-built surgical and inpatient building includes New Zealands only public Da Vinci surgical robot.

About you

• Looking to expand their portfolio into a more complex, multi-site environment, or
• Seeking to consolidate their leadership experience in surgical services within a high-performing, strategically aligned team.

You will be proactive, solutions-focused, and confident in managing the operational demands of a high-volume service. Your ability to plan, lead, and grow services in alignment with performance and financial targets will be key to your success.

Job code: WDHB22162 Closing Date: 30th Sept 2026