Business Support Manager - Neurosurgery

New Zealand Government; Auckland; On-site; NZD 110,000 - 140,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a proactive leader to oversee the day-to-day operations of a fast-paced Neurosurgical service at Auckland City Hospital. You will partner with the Service Leadership Team to drive continuous improvement, ensure patient-centred care, and deliver on clinical and operational targets.

The role focuses on leading administrative services, coordinating across multidisciplinary teams, and supporting timetables, leave coverage, and data-driven decision making

Qualifications

• A tertiary qualification in health sciences, business, or a related field.
• Operational management and business analysis experience required.
• Demonstrated business acumen and relationship management capability with a collaborative team based approach.
• Excellent written, reporting, and verbal communication skills.

Responsibilities

• Provide leadership, business, and operational oversight of all administrative services.
• Ensure service outcomes are achieved with a focus on patient-centred care and equitable access.
• Drive continuous improvement initiatives to meet health targets and enhance patient care and experience.
• Assist in quality improvement projects and manage day-to-day timetable changes and leave coverage.

Skills

Operational management

Business analysis

Communication skills

Strategic planning

Influence & negotiation

Statistical analysis

Excel advanced

Project management

Organisational skills

Stakeholder engagement

Education

Tertiary qualification in health sciences or business

Tools

Excel

Job description

Lead the day-to-day operations of a fast-paced Neurosurgical service Drive continuous improvement and support multidisciplinary teams Central Auckland location Full time, permanent positions available Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About our department

The Neurosurgical Department at Auckland City Hospital provides care for patients with conditions or trauma involving the central and peripheral nervous systems. We deliver high-quality services to patients across the Auckland region, offering a comprehensive range of secondary and tertiary neurosurgical care along with quaternary care for patients across the North Island.

About the role

In this role, you will support the Service Leadership Team by providing leadership, business, and operational oversight of all administrative services. You will ensure agreed service outcomes are achieved, with a strong focus on patient-centred care and equitable access.

You will play a key hands-on role in the day-to-day operations of a service that manages a high proportion of acute and high priority patients. Working closely with Business Manager, you will drive continuous improvement initiatives to meet health targets and enhance patient care and experience. Your role will involve assisting in quality improvement projects, ensuring delivery of targets, day-to-day changes in timetables, sourcing adequate leave cover and liaising with the patient administration services team.

To learn more about the role, please view the position description.

To contact for more information about this role, please contact Rebecca Stevenson - Acting Director Ara Arohanoa | Adult Surgical and Perioperative Services via email: [e-mail].

This is a full-time, permanent position (40 hours per week). The successful candidate will be employed by Te Toka Tumai Auckland and primarily based at Auckland City Hospital, with responsibilities that include providing support at various sites across the Auckland region.

About you

• A tertiary qualification in health sciences, business, or a related field
• Operational management and business analysis experience
• Demonstrated business acumen and relationship management capability with a collaborative team based approach
• Excellent written, reporting, and verbal communication skills
• Demonstrated strategic thinking and planning ability
• Proven ability to influence, negotiate, and drive outcomes
• The ability to build and maintain effective working relationships within multidisciplinary teams
• Strong statistical and analytical skills, with a high level of numeracy
• Moderate to advanced Excel skills, including complex formulas, pivot tables, macros, and data analysis techniques
• Project management experience, with the ability to deliver initiatives on time and within scope
• Excellent organisational skills and sound decision-making capability
• Well-developed negotiation, conflict resolution, and change facilitation skills
• A proactive mindset, strong work ethic, and a demonstrated ability to identify opportunities for continuous improvement
• Previous experience within the health sector will be highly regarded

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of Aotearoa. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and serve our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.