Operations Manager - Continuous Improvement

Aon plc; New Zealand; Hybrid; NZD 90,000 - 130,000; Full time

Job summary

Aon, a leading global professional services firm, is seeking an Operations Manager – Continuous Improvement to drive efficiency across Retail, Corporate and ABS teams in New Zealand. The role focuses on stakeholder collaboration, data analysis, and practical process improvements to standardise ways of working and enhance reporting.

Based in Auckland or Christchurch, the position requires 2–5 years in operations or improvement roles, strong analytics, and experience with Power BI; Power Apps

Qualifications

• 2-5 years experience in Operations, Business Improvement, Continuous Improvement or a similar role.
• Strong analytical and problem-solving skills.
• Experience using Power BI to develop reports and dashboards.
• Exposure to Power Apps or an interest in developing capability in this area.
• Excellent stakeholder engagement and communication skills.
• Ability to manage multiple priorities and work collaboratively across teams.
• Experience within insurance, financial services, broking or professional services will be highly regarded.

Responsibilities

• Identify opportunities to improve operational processes and ways of working.
• Assist in the delivery of continuous improvement initiatives across the business.
• Support the standardisation of processes and practices across teams and locations.
• Help document, review and enhance operational procedures.
• Develop and maintain operational reporting and dashboards.
• Analyse business performance data to identify trends and opportunities.
• Provide insights that support decision making and operational improvement.
• Contribute to the development of meaningful KPIs and reporting metrics.
• Utilise Power BI to create reporting and performance dashboards.
• Support the development of simple workflow and process solutions using Power Apps.
• Help improve visibility of operational performance through better data and reporting.
• Partner with business leaders and operational teams to understand challenges and identify improvement opportunities.
• Build strong working relationships across Retail, Corporate and ABS teams.
• Support the implementation of new processes and operational changes.
• Encourage the adoption of more efficient and consistent ways of working.
• Assist in identifying opportunities to reduce manual effort and improve efficiency.
• Support process reviews and operational health checks.
• Help establish greater consistency across branches and teams.
• Contribute to continuous improvement projects from planning through to implementation.

Skills

Analytical skills

Problem-solving

Power BI

Power Apps exposure

Stakeholder engagement

Communication skills

Tools

Power BI

Power Apps

Job description

Operations Manager - Continuous Improvement

We're looking for an Operations Manager - Continuous Improvement to support operational excellence across our Retail, Corporate and ABS business teams.

This role is ideal for someone who enjoys working closely with stakeholders, analysing data, improving processes, and delivering practical solutions that make day-to-day operations more effective. You'll help create greater consistency across teams, enhance reporting and insights, and identify opportunities to streamline processes and improve efficiency.

Working within the ABS team, you'll collaborate across multiple business units to support continuous improvement initiatives and contribute to a more scalable, data-driven operating environment.

This opportunity can be based in either our Auckland or Christchurch offices.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the Day Will Look Like

Continuous Improvement & Process Support

• Identify opportunities to improve operational processes and ways of working.
• Assist in the delivery of continuous improvement initiatives across the business.
• Support the standardisation of processes and practices across teams and locations.
• Help document, review and enhance operational procedures.

Operational Reporting & Insights

• Develop and maintain operational reporting and dashboards.
• Analyse business performance data to identify trends and opportunities.
• Provide insights that support decision making and operational improvement.
• Contribute to the development of meaningful KPIs and reporting metrics.

Power Platform Solutions

• Utilise Power BI to create reporting and performance dashboards.
• Support the development of simple workflow and process solutions using Power Apps.
• Help improve visibility of operational performance through better data and reporting.

Stakeholder Support

• Partner with business leaders and operational teams to understand challenges and identify improvement opportunities.
• Build strong working relationships across Retail, Corporate and ABS teams.
• Support the implementation of new processes and operational changes.
• Encourage the adoption of more efficient and consistent ways of working.

Operational Excellence

• Assist in identifying opportunities to reduce manual effort and improve efficiency.
• Support process reviews and operational health checks.
• Help establish greater consistency across branches and teams.
• Contribute to continuous improvement projects from planning through to implementation.

About You

You enjoy understanding how businesses operate and finding practical ways to improve processes, reporting and outcomes.

You'll bring:

• 2-5 years experience in Operations, Business Improvement, Continuous Improvement or a similar role.
• Strong analytical and problem-solving skills.
• Experience using Power BI to develop reports and dashboards.
• Exposure to Power Apps or an interest in developing capability in this area.
• Excellent stakeholder engagement and communication skills.
• Ability to manage multiple priorities and work collaboratively across teams.
• Experience within insurance, financial services, broking or professional services will be highly regarded.

Why Join Us?

• Play a key role in improving operational performance.
• Work closely with business leaders across multiple teams.
• Build valuable experience in process improvement and operational excellence.
• Use data and technology to deliver meaningful business outcomes.
• Join a collaborative team focused on continuous improvement

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

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